AYAN InfoTech is looking for IAM Technical Lead to join an exciting project based in Melbourne . The role offers you the prospect to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.

Role: IAM Technical Lead
Location: Melbourne
Contract Duration: 6 Months with high possible extensions
Experience: 7+ Years

Job Summary:

We are looking for a hands-on IAM Technical Lead (C1 Band) to support the client account. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.

The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.

Key Responsibilities:

- Provide technical leadership for IAM platforms (no people management responsibility)
- Drive solution design validation, troubleshooting support, and technical governance
- CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)
- SailPoint IIQ / ISC (provisioning, aggregation,



workflows, integrations)
- Act as escalation point for complex IAM issues and integrations
- Work hands-on on incidents, service requests, and problem tickets
- Perform deep troubleshooting and root cause analysis (RCA)
- Support access provisioning issues, PAM onboarding, and integration failures
- Ensure SLA adherence and operational stability
- Lead and actively participate in priority incident calls
- Provide technical ownership during Major Incident Management (MIM)
- Support real-time mitigation and post-incident RCA activities
- Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
- Identify and implement automation and process improvements
- Contribute to runbooks, SOPs, and knowledge management
- Support audit, compliance, and remediation activities

Contact: 61-(02) 7207 6926 for more details.

Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.

📌 IAM Technical Lead - Melbourne
🏢 AYAN INFOTECH
📍 Melbourne