Job Overview

We're looking for an organized, customer-focused Administrative Assistant for a remote part-time position. Serving as the primary frontline contact for client inquiries, booking requests, and field technician dispatching, the specialist will handle inbound/outbound phone calls, manage email correspondence, update customer records in GoHighLevel, and dispatch field cleaning jobs using ServiceM8.

Client Overview

Our client is a qualified carpet, upholstery, and floor care business servicing residential and commercial clients across Australia. Known for high-quality service standards, rapid response times, and field technician reliability, the team relies on integrated CRM and job management platforms to keep field operations running seamlessly. To maintain excellent client communication and streamline daily administration, they are seeking an organized, customer-focused Administrative Assistant.

Schedule: Monday - Friday, 09:00 AM - 01:00 PM AEST (20 work hours per week)

Responsibilities

- Inbound & Outbound Phone Support: Answer incoming phone inquiries, answer service questions, handle booking inquiries, and make outbound confirmation calls to clients.
- Job Scheduling & Dispatch: Input, schedule, and assign carpet cleaning and restoration jobs using ServiceM8, optimizing field technician routes and job allocations.
- CRM & Lead Management: Capture prospect details, manage sales pipelines, execute follow-ups, and maintain accurate records within GoHighLevel (GHL).
- Email & Customer Correspondence: Monitor, organize, and reply to client emails, online quote requests, and website booking forms promptly.
- Administrative Operations: Draft customer quotes, process job notes,



send invoice reminders, and maintain clean database records across administrative systems.
- Team Coordination: Liaise between clients and field cleaning technicians to communicate job changes, access details, or schedule updates in real time.

Requirements

- Platform Literacy (ServiceM8 or GoHighLevel): Hands-on experience using ServiceM8 (or similar job dispatching/field management software) and GoHighLevel CRM (or equivalent pipeline management tools).
- Phone & Customer Service Experience: Proven track record handling inbound and outbound customer calls in a professional, warm, and clear manner.
- Excellent Verbal & Written English: Exceptional communication skills with a clear phone voice suited for an Australian customer base.
- Organizational Skills & Multi-Tasking: Ability to juggle phone calls, dispatch calendars, and email response queues simultaneously without missing details.

Independent Contractor Perks
- Permanent work from home
- Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Job Category

Administration

Job Type





Part Time (20 - 34 Hours per week)

Work Schedule and Timezone

Monday - Friday 4 hours per day. to be completed between 9am - 5pm AEST

Published on

Aug 10 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

Admin Assistant

Job Category

Administration

Job Type

Part Time (20 - 34 Hours per week)

Work Schedule and Timezone

Monday - Friday 4 hours per day. to be completed between 9am - 5pm AEST

Published on

Aug 10 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

BruntWork provides opportunities that maximise your expertise so you can hit your financial goals faster with ambitious startups and well-known brands. Discover remote, work from home roles across every industry and job type.

📌 Admin Assistant (Australia)
🏢 Bruntwork
📍 Australia