Overview:

Our client is a well-established printing and marketing services company based in Toowoomba, Queensland. They provide a full range of print solutions and marketing services to businesses across Australia. As they optimize their operations, they are building a dedicated remote team to support customer engagement and business development.

As a B2B Customer Service & Lead Generation Specialist, you'll play a key role in maintaining strong customer relationships while helping generate new business opportunities. You'll follow up on quotes, reconnect with previous customers, and identify potential clients through outbound calls. Working directly within the CRM, you'll manage your pipeline, track follow-ups, and ensure each lead receives timely and consistent attention.

Schedule: Monday - Friday, 10:00 AM - 2:00 PM Queensland, AEST | 20 work hours per week

Responsibilities:

- Follow up with customers who have received quotes to confirm receipt, answer questions, and handle change requests
- Conduct outbound cold calls to prospective businesses using provided lead lists
- Re-engage previous customers who haven't placed orders recently with targeted offers and promotions
- Manage your own activity pipeline within the Hoop CRM system
- Document all customer interactions, outcomes, and next steps accurately in the CRM
- Identify opportunities to upsell or offer promotional discounts to drive conversions
- Maintain consistent daily calling activity to meet lead generation and customer service targets
- Provide feedback on common customer objections, requests, and market trends

Must-Have Requirements:

- Proven experience in customer service and lead generation or cold calling roles
- Strong understanding of the English language with transparent verbal communication skills




- Comfortable making outbound calls and handling objections professionally
- Experience working with CRM systems to manage leads and follow-ups
- Self-motivated and able to work independently in a remote environment
- Reliable internet connection and quiet workspace for phone-based work

Nice-to-Have Requirements:

- Experience in the printing, marketing, or B2B services industry is preferred
- Familiarity with web-based CRM platforms or sales automation tools
- Experience working with Australian clients or an understanding of Australian business culture

Why Join This Team?
- Work remotely with flexible part-time hours that fit your schedule
- Join a stable, growing company with long-term opportunities for increased hours
- Be part of a company's first offshore team build with opportunity to shape the role
- Work with provided lead lists and structured processes so you can focus on conversations, not administration

Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Long-term opportunities for increased hours
- Performance-based commission on top of the hourly rate

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:





BruntWork never charges fees for applying or any part of the hiring process-it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the on our official BruntWork website.

Job Category

Sales

Job Type

Part Time (20 - 34 Hours per week)

Work Schedule and Timezone

Mon-Fri 10:00 AM - 2:00 PM AEST

Published on

Aug 11 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

B2B Customer Service & Lead Generation Specialist

Job Category

Sales

Job Type

Part Time (20 - 34 Hours per week)

Work Schedule and Timezone

Mon-Fri 10:00 AM - 2:00 PM AEST

Published on

Aug 11 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

BruntWork provides opportunities that maximise your expertise so you can hit your financial goals faster with ambitious startups and well-known brands. Discover remote, work from home roles across every industry and job type.

📌 B Customer Service & Lead Generation Specialist (Toowoomba)
🏢 Bruntwork
📍 Toowoomba