End User Experience Lead — Service Desk & VIP Support (Melbourne)

End User Experience Lead — Service Desk & VIP Support (Melbourne)

11 Aug
|
APA Group
|
Melbourne

11 Aug

APA Group

Melbourne

APA Group is seeking an experienced End User Experience Team Lead in Melbourne to lead the delivery of Service Desk, Tech Bars, and Executive Support. You’ll coach a high-performing team, drive service excellence, and partner with Technology to ensure reliable, customer-focused IT services across the organisation.

You’ll manage workforce planning, champion continuous improvement, and use data to enhance the employee technology experience while aligning with governance and strategic priorities.

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📌 End User Experience Lead — Service Desk & VIP Support (Melbourne)
🏢 APA Group
📍 Melbourne

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