Everlab seeks a Customer Success Specialist to own the member retention journey from outreach to renewal, partnering with cross-functional teams to optimize the preventive health program.
You'll conduct personalised check-ins, guide members through renewal decisions, and manage multi-touchpoint journeys while supporting a recent function within a quick-growing health startup. Hybrid work with in-office days in Melbourne or Sydney.
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📌 Customer Retention Specialist – Preventive Health Sydney
🏢 Everlab
📍 Sydney
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