Ku-ring-gai Council on Sydney's North Shore is seeking a senior customer experience leader to head the Customer Service team and drive an organisation-wide transformation program. You will implement service standards, governance and journey mapping, while overseeing CRM governance and customer request management.
This role focuses on continuous improvement and data-driven service enhancements for residents.
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📌 Customer Experience Transformation Lead Sydney
🏢 Ku-ring-gai Council
📍 Sydney
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