Desired Competencies (Technical/Behavioral Competency)
Must-Have
Expertise on windows * administration
Positive troubleshooting skills on MS Office, O365, Internet Explorer and other
Operating system related issues
Knowledge of PC and peripheral Hardware troubleshooting (including print &
Hands on Experience on MS Office upgrades / deployments
Working knowledge on Dell laptops/Desktops hardware issues
Troubleshooting Office issues
Knowledge in troubleshooting VPN related issues
Experience on Windows Imaging process using deployment method
Experience in Data Migration tools and O365 One drive
Knowledge on one drive
Basic knowledge of Network and Server Administration.
Verbal and written proficiency in the English language
Positive-to-Have
SCCM Knowledge
Experience on Office upgrades / Deployments
Microsoft windows * Certification
Key activities
Technicians are expected to support the Onsite/remote users in
respective regions.
Provide PC, VDI host (user facing) and Mobile Device Support, as outlined
in the corresponding Service sections, 'PC Lifecycle Management' and
'Site Support'
Provide printing Service Support




Manage break-fix service (Hardware & Software)
Raise user awareness of IT tips and tricks
Support the IT Navigator Service, as outlined in the corresponding Service
section
Support remote MITSC (Mobile IT Solution Centers) Service, as outlined in
the corresponding Service section.
Provide business event support as required
Coordinate the Loan of IT accessories
Provide desktop application support when applicable.
Facilitate recent technology implementation (setup, training etc.)
Documents, maintains, upgrades or replaces hardware and software
systems
Communicating clearly in written and verbal form
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
Installing wires and cables as well as splice wires or cables
Inspect and test wiring to locate and repair problems as well as ensuring
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📌 Field Services Engineer Queensland
🏢 Ad Astra Consultants
📍 Queensland