InterContinental Hotels & Resorts – Brisbane QLD

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We like to lead from the front. So, we’re looking for a Full Time Night Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

Leading the way – managing guest experiences,



team performance and hotel operations

Prioritising workload and ensuring your team deliver authentic, memorable experiences

Developing your team’s skills to drive results that positively impact on hotel performance

Having authentic conversations with guests to resolve issues, queries or concerns

Being first point of contact for any critical emergency situations

Overseeing all credit and financial transactions, maintaining cashier floats, ensuring secure handling of funds, and completing accurate nightly audit balances.

Managing the night audit function, preparing detailed daily financial reports and working closely with Finance to uphold accuracy and compliance.

Championing IHG One Rewards, ensuring 100% compliance in training and delivery of loyalty standards across the team.

What We need from you:

Front Office Night management and team leadership experience for 2+ years in a property of similar size & luxury standard

Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example

Proven track record with success at working with loyalty schemes and enrolments





Exceptional attention to detail, organisational and time-management skills

Excellent communication and interpersonal abilities, with a guest-first mindset

Strong ability to lead, motivate, and coach a diverse team

A deep understanding of luxury service standards and guest experience personalization

Proficient in the use of Microsoft Office and Opera

Calm under pressure—handling complaints, emergencies, or operational hiccups without disruption

Full working rights in Australia without restrictions

Valid Responsible Service of Alcohol and First Aid Certificate are required

Must have a Valid QLD Drivers License

Fluent in the English language; additional language skills would be great, but not essential

Impeccable grooming standards and good personal hygiene

What You Can Expect From Us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care – that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a excellent salary and benefits.

- accommodation
- package benefits
- great room discount
- superb training

We are proud to be IHG and we know you will be too. Visit to find out more about us.

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📌 Night Manager (Full Time) - InterContinental Brisbane (Brisbane City)
🏢 InterContinental Hotels & Resorts
📍 Brisbane City