Head of Customer Operations & Experience (AI-Driven) (Melbourne)

Head of Customer Operations & Experience (AI-Driven) (Melbourne)

11 Aug
|
Wesfarmers
|
Melbourne

11 Aug

Wesfarmers

Melbourne

Wesfarmers OneDigital is seeking a Senior Manager – Customer Operations & Experience to lead the OnePass customer care function, driving performance, continuous improvement and a best-in-class member experience.

You’ll oversee outsourced support, optimise CRM and service technology (including Salesforce Service Cloud), manage budgets and vendor relationships, and coach leaders to deliver scalable, customer-centric service aligned with growth objectives.

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📌 Head of Customer Operations & Experience (AI-Driven) (Melbourne)
🏢 Wesfarmers
📍 Melbourne

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