- Opportunity to work with market-leading genomics and single-cell technologies
- Extensive product training and professional development
- Exposure to leading research institutions and biotechnology organisations
- Highly autonomous role with strong scientific and commercial support
- Opportunity to present at conferences, seminars, and scientific events
- Team-oriented and innovative team culture
- Career development within a rapidly growing genomics sector

About the role/company:

Our client is Australia's leading distributor of advanced life science research technologies. They are seeking a Field Applications Specialist to support customers throughout NSW and broader ANZ regions. This customer-facing scientific role combines technical expertise, training, relationship management, and problem solving. You will work closely with researchers to ensure successful implementation and adoption of their technologies, providing experimental design guidance, workflow support, training, troubleshooting, and data analysis assistance. This position is ideal for a scientist passionate about genomics who enjoys working directly with customers and bridging the gap between cutting-edge technology and scientific discovery.

Responsibilities include:

- Acting as the primary technical liaison between customers and the company
- Delivering customer onboarding, training programs, demonstrations, and workflow support
- Supporting researchers with experimental design and best-practice implementation of 10x Genomics platforms
- Troubleshooting assay, instrument, software, workflow, and data analysis issues




- Collaborating with customers to optimise research outcomes and drive successful project completion
- Maintaining and developing long-term relationships with key research stakeholders
- Communicating customer feedback, application opportunities, and market insights to internal teams
- Supporting sales activities through scientific consultations, seminars, trade shows, and conferences
- Contributing to technical documentation, training materials, and scientific resources
- Escalating technical issues appropriately and coordinating resolutions with internal support teams
- Maintaining accurate records and providing regular feedback to management

Skills & Experience

- Tertiary qualifications in Molecular Biology, Genetics, Genomics, Biochemistry, Cell Biology, or a related field
- Strong background in molecular biology and genomics workflows
- Experience with Next Generation Sequencing (NGS) technologies and associated data analysis tools
- Excellent troubleshooting and problem-solving capabilities
- Outstanding communication, presentation, and training skills
- Strong customer service focus and ability to build trusted relationships
- Ability to work independently while collaborating effectively within a team
- Highly organised with strong documentation and reporting skills
- Previous customer-facing experience is highly regarded
- Experience with single-cell genomics technologies is highly desirable
- Familiarity with SFDC/CRM systems is advantageous
- Cell culture and hands-on molecular biology laboratory experience preferred
- Willingness to travel extensively

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📌 Field Applications Specialist (City of Sydney)
🏢 i-Pharm Consulting
📍 City of Sydney