Position – Senior Systems Engineer (Level 3)

If you have not worked for an MSP (at at least an IT Service Provider) it is highly unlikely that you’ll be considered for this position.

Company: Tech Guardian

Status: 40 Hours a Week

Initial Compensation: $36.53 – $43.32/hour (based on experience and certifications); plus travel and a significant bonus structure

Company Description

Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore, and we serve small and medium businesses throughout the Inland Empire. Tech Guardian provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing, and we need engineers and technicians with a strong desire to grow with our company and be a team player. Tech Guardian values its employees and invests in their long-term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving new problems each day.

Objective

Tech Guardian is seeking a Senior Level Systems Engineer with strong Networking to support our clients (Level 3). Senior Engineers provide tier-3 escalation support for lower level engineers and technicians, resolving complex issues beyond the skill of level 1 or 2 technicians. They also plan and engineer high level projects for clients. They work in our network operations center in Lake Elsinore and they work on-site at our clients’ facilities (within 30 miles of our office). They work directly with clients on-site and remotely to troubleshoot problems and plan projects. Therefore, they must have reliable transportation, exceptional customer services skills and look and act professional. In addition, they train and direct lower level Techs.

Responsibilities

Resolve escalated ticketsOversee testing and maintenance of client backups and BDR complianceProactively design solutions for a better client experienceImplement & troubleshoot Microsoft server environmentsSecure data networks using industry best practicesDesign complex Group PoliciesDesign and setup TCP/IP networks including RDP, DNS, DHCP, WINS and VPNImplement and configure Active DirectoryBuild and configure IBM/Dell/HP server equipmentSetup and implement virtual environments using HyperV/VMwareDesign, setup and implement Exchange 2016/2019/M365Configure and troubleshoot switches, routers and firewallsInstall equipment and application softwareAssist helpdesk and field techs with overflow ticketsTroubleshoot and repair hardwarePlan, structure and implement migrations and other projects while directing lower level techsFully document all procedures and tasks and create documentation for lower level techs

Required Skills

Previous experience working for an MSPExperience with PSA/Ticketing System and RMM toolsA service oriented attitude – you do what it takes to get the job done correctlyHave the ability to manage multiple projects simultaneously with minimum oversightBe eager to learn, pick up new technologies and be proficient in a short timeWorking knowledge of a broad range of technologiesBe a team player,



avoid complaining and be motivated to advance and growHave a teachable and positive attitude at all timesMeticulous – you have a fine eye for detailsResourceful Problem Solver – you always find a way to make it workConvey confidence while building rapport with clientsReliable, trustworthy and honestArticulate – you can communicate professionally over the phone, in person and in writingAbility to communicate technical information to nontechnical peopleSkill in organizing resources and establishing prioritiesAbility to work under pressure and manage stress

About You

6+ Years Help Desk / Field Tech ExperienceDegree in a related field preferredSystem Admin & Network Admin ExperienceDesired Certs: MCSE, CCNP, CISSP, VCP

About The Job

Occasional travel to a clients’ facilities40 hours/week (we pay overtime!)$36.53 – $43.32 / hour (based on experience and certifications); plus travel and significant bonusesCompetitive benefits package available after 90 daysTypical shift: 7am – 4pm with some evenings and occasional weekends (on a rotational basis)Must be able to pass a drug testPrincipals only. Recruiters please don’t contact this job poster.Please, no phone calls about this job!Occasionally lift and/or move up to 50 poundsFrequently bend, lift, stand and crawl under desksAccess to top tier training materials and certificationsLearn and apply IT best-practices

Apply Now

Apply using the form below. After your application and resume is reviewed you’ll be emailed a link to take a series of tests to ensure you are qualified.

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In exchange for the consideration of my job application by Tech Guardian, I agree that:

Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Tech Guardian, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned. I understand and agree that if hired, my employment will be on an ‘at will’ basis and such employment is for no definite period of time. I understand and agree that my employment can be terminated with or without cause, and with or without notice at any time regardless of the date or payment of my wages or salary. If employed, I also understand that Tech Guardian may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits.

I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give Tech Guardian permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release Tech Guardian from any liability as a result of such contract.

I understand that if employed by Tech Guardian, there will be probationary for a period of 90 days, and further that at any time during the probationary period or thereafter, my employment relation with Tech Guardian is terminable at will for any reason by either party.

Thank you for completing this application form and for your interest in our business.

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📌 Senior Systems Engineer (Level 3) (Mount Gambier)
🏢 Tech Guardian
📍 Mount Gambier