TPG Telecom Limited is seeking a skilled customer experience professional to manage escalated cases and resolve complex customer issues, collaborating with care agents and other departments.
You will focus on supporting vulnerable customers, identifying needs, and delivering on-the-spot solutions while upholding accessibility and trauma-informed practices.
Join a versatile hybrid team and help drive inclusive service with ongoing learning opportunities and employee benefits.
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📌 Customer Experience & Escalations Specialist (City of Sydney)
🏢 Tpg Telecom
📍 City of Sydney
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