Join an award-winning organisation recognised for Excellence in Workplace Culture, Large Business,ChangeChampionand Best Workplace.

At Warrigal,we’reproud to be a leader in aged care, where great people create meaningful experiences for older people and their families.We’relooking for a Customer Engagement Partner who is passionate about delivering exceptional service and supporting residents through their transition into residential care.

In this role,you’llguide new residents and their families through their first 90 days, building trust, providing support, and ensuring a smooth and welcoming experience. Your empathy, professionalism, and commitment to customer care will help make a lasting difference from day one.

About Warrigal

At Warrigal, our vision is simple yet profound: to create a world where older people feel known, loved, and connected. Our values – Integrity, Respect, Innovation and Compassion - guide our approach and purpose—Enabling older people live their best lives on their terms.We’rededicated to providing dignity, community, and belonging to all older people.

We believe in creating joyful experiences, lasting memories, and a society that celebrates aging. Every team member at Warrigal contributes to this legacy, ensuring it continues to inspire generations to come.

The opportunity

Located across our ACT locations,you’llplay a key role in creating a positive and personalised transition for residents and their families as they begin their journey with Warrigal. Through genuine connection and compassionate support,you’llhelp ensure residents feel welcomed, informed, and confident in their new home.

Working closely with residents, families, and care teams,you’llguide the onboarding experience by building relationships, understanding individual needs and preferences, and providing transparent information about Warrigal’s services and support.You’llmaintainaccuratecustomer records, support effective handovers, and ensure each resident’s choices, identity, and needs are recognised.

This role is ideal for someone who is passionate about customer experience, skilled in building trust, and committed to creating meaningful outcomes for older people and their families.





The benefits |Recognising your value

- Hourly rate: $38.17 + packaging benefits + super
- Not For Profit salary packaging benefits –pay up to $18,550 less tax per year, meaning more money for you
- Career break schemes,additionalpurchased leave and more
- Commitment to on-going professional and career development
- Subsidised access to your local gym and 200+ more across the country with aFitness Passport
- 24/7 access to mental, physical,socialand financial support via theEAP

The requirements | What it takes to do this work

- Experience in a customer service, client-facing, or relationship-focused role, ideally within aged care or a similar sector.
- Ability to manage sensitive conversations with empathy, professionalism, and confidence.
- Strong organisation skills with excellent attention to detail and accuracy.
- High-level verbal and written communication skills, with strong active listening abilities.
- Ability to build rapport and create positive outcomes for residents and families.
- Commitment to ensuring residents feel known, loved, and connected throughout their aged care journey.
- Proficiencyin Microsoft Office and CRM systems.
- Flexible, adaptable, and solutions-focused approach.
- Genuine empathy for older people and a warm, personable manner.
- Ability to work autonomously and collaboratively within a team.
- Strong focus onmaintainingaccuraterecords, processes, and customer information.
- Professional approach with a commitment to delivering high-quality outcomes.
- Current driver’s licenceand ability to travel across our ACTfacilities
- Relevant qualifications in aged care, business, customer service, or a related field
- Experience within human services, community, or not-for-profit environments.
- Understanding of resident onboarding processes, aged care regulations,



and relevant legislation
- Strong knowledge of privacy, compliance, and customer-focused service practices.

What our people love aboutworkinghere:

Asupportive,passionateculture:It’sa community filled with inspiring, big-hearted people.We back each other, listen without judgement and lead with kindness,respectand unwaveringsupport-for our customers,residentsand each other.This is encouraged from the top down and worked hard at – every day.

Leaders whovalueyou:It’simportant you feel valued.To us, this isnot a one-off task.Buta commitment to creating an environment where you feel seen,heardand valued– every day.Leaders and managers go out of their way to understand you,respect youropinionsand hear what you have to say. This creates greater unity and collaboration with each other.

One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence,happinessand connectedness. On a big picture level,we’rechallenging ageist thinking in Australia. This is the Warrigal Way.

Who we are | A community who cares

Warrigal has firmly established itself in the aged care community for over 60 years. We’re proud of the diverse range of retirement living and aged care services we’ve built up in that time, but we still have the same appetite to grow and innovate. Meaning, you’ll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if that’s what you want.

Rediscovermeaning at work

This is your chance to dowork thatmatters,andmakeameaningfuldifference to the lives of Australia’s older community – now and in the future.

JOIN USAND BE THE DIFFERENCE

We encourage Aboriginal and Torres Strait islander people, workers of all abilities,agesand people from culturally and linguistically diverse backgrounds to apply and join our community.

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.

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📌 Customer Engagement Partner (Canberra)
🏢 Warrigal Care
📍 Canberra