This position is for an experienced Loss Adjuster, Senior Loss Adjuster or Executive Loss Adjuster who is ready to step back from travel and site attendances, while continuing to apply their technical expertise in a desktop-based capacity.

You'll bring your existing claims knowledge to a desktop-based capacity, helping progress claims toward settlement, reviewing technical documentation, and providing high-level support to our Director, National Operations Manager and State Manager. This is a genuine alternative career path for adjusters who want to stay close to the technical work they know well, in a more predictable, office-based capacity.

About Pacific Claims

This position is for an experienced Loss Adjuster, Senior Loss Adjuster or Executive Loss Adjuster who is ready to step back from travel and site attendances, while continuing to apply their technical expertise in a desktop-based capacity.

You'll bring your existing claims knowledge to a desktop-based capacity, helping progress claims toward settlement, reviewing technical documentation, and providing high-level support to our Director, National Operations Manager and State Manager. This is a genuine alternative career path for adjusters who want to stay close to the technical work they know well, in a more predictable, office-based capacity.

About Pacific Claims

Pacific Claims has been operating since 1995 and is a respected industry leader as Chartered Loss Adjusters and Claims Managers. Our Head Office is in Brisbane, with Loss Adjusting Teams in VIC and NSW.

Visit our website to view Our Story, Our Values and meet our Leadership Team: www.pacificclaims.com

What are my accountabilities?

- Provide technical claims support to our Director, National Operations Manager,



State Manager and Executive Loss Adjusters

- Assist with the management and progression of a portfolio of claims from initial advice to settlement, following Pacific Claims policies and procedures

- Conduct desktop claim assessments, reviewing policy information, repair quotations, invoices, scopes of work, photographs and supporting documentation

- Assist in investigating the cause and extent of loss, confirming quantum, and reviewing policy coverage

- Liaise with insureds, insurers, brokers, builders, contractors, suppliers and other stakeholders

- Prepare high-quality reports, correspondence and file notes

- Ensure SLAs, KPIs and client service standards are met

- Maintain accurate, timely records in the Claims Management System

- Provide diary management, travel coordination and administrative support to leadership

- Support catastrophe response and peak workload periods from the office

- Ensure Contractual, Statutory and GICOP requirements are met

- Maintain accurate daily timelog entries reflecting work completed on each claim

About you

- Prior experience as a Loss Adjuster, Senior Loss Adjuster or Executive Loss Adjuster — ideally across Commercial, Liability, Construction and Engineering, Strata and/or major and complex loss

- Looking for a change of pace — off the road and into an office-based, technical support role





- Skilled qualification recognised by ANZIIF (highly regarded)

- Excellent communication and report-writing skills

- Proficiency in claims management software and systems

- Passionate about customer service, with the ability to engage confidently with stakeholders

- Self-motivated, with strong time management and organisational skills

- Comfortable supporting senior leadership with scheduling, travel coordination and operational tasks

Our Culture

At Pacific Claims, caring is at the heart of everything we do. We demonstrate this through our core values: Empathy, Accountability, Inclusion, Collaboration and Growth.

When you join Pacific Claims, you become part of a team dedicated to making a meaningful difference in the lives of people navigating challenging and unexpected events. With operations across Queensland, New South Wales and Victoria, and this opportunity based in Hendra, Brisbane, you’ll be joining a growing organisation that values both local expertise and national collaboration.

We encourage our people to develop their careers with us, experience a supportive and inclusive workplace, and enjoy a healthy work-life balance.

Successful applicants will be required to complete reference checks and mandatory background screening, including a National Police Check and verification of Australian work rights.

Benefits of working with us

- Excellent remuneration package

- One day per week work-from-home available after probation

- Genuine appreciation of work/life balance

- Working with some of the industry's best

- Ongoing opportunities for career progression

- Collaborative, People-First Culture

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📌 Desktop Loss Adjuster & Executive Support (Brisbane)
🏢 Pacific Claims
📍 Brisbane