Warehouse, Transport & Customer Service Assistant

Johnstons Transport Industries – Smithfield NSW

Warehouse, Transport & Customer Service Assistant - Team Lead

Johnston's is a Family Owned & Operated company based in multiple Sydney locations. With a proud history and loyal customer base stretching over 125+ years - est 1900.

As an operating entity we provide container transport & port logistics services, general freight alongside a multitude of project and construction materials, unpacking/packing and depot services. Further, specializing in compact heavy machinery lifts, factory relocation, warehousing, and distribution services.

Due to growth, we require an enthusiastic Warehouse and or Transport Professional with Customer Service experience to work at our Smithfield location in a Full Time Permanent role.

You will be responsible for;

Data Entry and recording job details - a key eye for detail is a must!

Answering client queries and orders; from calls, emails and liaising with client visits onsite.

Coordinating order fulfillments ensuring pre-order stock picking in readiness for client schedules

Ensuring prompt and clear service updates provided to clients & operations on all delivery requirements; For example; a new job, late delivery and order changes.

Assisting with efficient warehouse & dispatch activities; from documenting, recording the receiving, picking & unpacking plus inventory management

Seeing order through from order receipt, process, verify, liaise, dispatch to invoice.

Support Warehouse Manager with key admin & operational tasks working closely with the transport team to ensure tasks completed with high level of communicaiotn and focus on service levels.





Assisting with the organisaiton of team members for task completion.

Bridging the gap between warehouse, transport operationswhilst ensuring client requirements are met & completed day to day.

As a committed team member, you will have regular contact with our suppliers and customers, so a strong customer 'Service First' focus with a positive, professional attitude is of upmost importance. The role is supporting the Warehouse Manager and Transport operations team with linking the coordination between the warehouse logistics for incoming/outgoing goods and general running of warehouse operations on a day-to-day basis.

Key requirements adding value:

Warehouse and Logistics experience, in a Team Leader or Customer Service capacity

A strong eye for detail is a must, cross-checking to ensure correct data in/output

Ability to work autonomously and work as part of a team

Confident self-starter, strong work ethic with strong engaging communication

Honesty, adaptability and flexibility is key as logistics has many varied obstacles

Multitasking and time management are equally key, as you will have to deal with multiple issues at any one time.

Strong planning, organizational and analysis skills

Mid-level computer skills - Microsoft Office and internal TMS

On the job training will be provided with oppurtunity to advance, subject to output and performance

Exprerience in Port Logistics, Warehousing or General Freight preferred but all not essential

This isgreat opportunity to work for an industry leading organization with excellent opportunities for career advancement.Remuneration based on experience and skill set. This is a great position to push forward within logistics industry.

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📌 Warehouse, Transport & Customer Service Assistant (New South Wales)
🏢 Johnstons Transport Industries
📍 New South Wales