About the role

100% Digital is a digital activation agency delivering campaigns for demanding, multinational blue-chip clients and the ad agencies that serve them. We are hiring an Account Director to own the client relationship end to end – a hybrid account management and implementation role that sits between our clients and our activation team. This is not a hands-on-platform role.

You won’t be building campaigns in ad platforms – you’ll be the person who makes sure everything our clients see and receive is qualified to the extreme: consistent, polished, insightful and immaculately formatted. You’ll run complex campaigns and client requests through to execution, hold the internal team to account against client deliverables, and ensure nothing – ever – gets missed.

What you’ll do

Own day-to-day relationships with demanding, multinational blue-chip clients with high reporting expectations – including difficult conversations, tight deadlines and escalations.

Manage multiple complex campaigns and client requests simultaneously, from briefing through to execution, with rigorous prioritisation and follow-through.

Monitor live campaigns: track pacing, delivery and performance signals, flag issues early and drive them to resolution with the activation team.

Hold the internal team to account against client deliverables – own the WIP, chase the detail, and make sure commitments are met on time, every time.

Take raw data and commentary from the activation team and transform it into client-ready reporting that is consistent, insightful, beautifully formatted and error-free.

Set and police the quality bar for everything that leaves the agency – decks, reports, emails, WIPs and status documents.

Translate between client-side and agency-side stakeholders – you understand how ad agencies work, what they demand,



and how to keep both sides aligned.

Build trust as the reliable, organised, always-across-it point of contact clients ask for by name.

What you’ll bring

Minimum 3 years’ agency experience (media, digital or creative), working in or alongside digital activation teams.

A track record of managing difficult clients and high-pressure, high-reporting-need accounts – ideally multinational or blue-chip.

Strong working knowledge of digital channels and campaign lifecycles (paid search, social, programmatic/display). Hands-on platform experience is not required – but you must be able to interrogate data and commentary, and know when something doesn’t look right.

Deep understanding of ad agencies – their structures, demands, timelines and politics – and how to work with them effectively.

Exceptional written and verbal communication; you can brief up, push back and present with confidence.

Proven ability to run multiple complex workstreams at once without letting anything slip.

Who you are

Extreme attention to detail – typos, misaligned tables and inconsistent formatting physically bother you.

Relentlessly organised – lists, trackers and WIPs are how you operate, and nothing gets missed on your watch.

Professional to the core – calm under pressure, polished in front of clients, and diplomatic when holding colleagues to account.

Insight-driven – you don’t just pass numbers along; you find the story and the ‘so what’ for the client.

Accountable – you take ownership of outcomes, not just tasks.

What we offer

Hybrid working from our Darlinghurst office.

A senior, client-facing seat with real ownership – you run the accounts, not the admin.

Direct exposure to global blue-chip brands and sophisticated digital activation work.

A small, expert team where your standards set the agency’s standards.

📌 Account Director (Sydney)
🏢 100% Digital - Your Team of Digital Media Specialists
📍 Sydney