Brand Support & Field Engagement Officer

We’re looking for a proactive, organised and brand‑aligned contractor to support our growing health and wellness portfolio. This hybrid role blends administration, pharmacy field engagement, and social media coordination, ensuring our brand is consistently represented, supported, and visible across retail and digital channels.

You’ll work closely with internal teams, pharmacy partners, designers, and key management personal to strengthen brand presence, deliver training, and support day to day operations across the Living Healthy and Star Combo OEM manufacturing portfolio.

About the company:

Star Combo is an Australian owned health and wellness manufacturer. The owner and manufacturer of the Living Healthy vitamin range and operating as one of the country’s leading OEM suppliers of high‑quality supplements for national retailers and export partners.

Key Responsibilities

Administration Support

- Process and track store credits, returns, and related documentation
- Maintain accurate records and update internal systems
- Liaise with internal teams to resolve credit or stock discrepancies
- Create Living Healthy training materials
- Assist with preparation and attendance for industry conferences
- Support Star Combo management with client submission forms
- Catalogue creatives as per client specifications

Pharmacy Store Visits & Brand Training

- Conduct regular visits to pharmacy stores across designated regions
- Reinforce brand key selling points and product benefits
- Deliver product training to pharmacy staff (a mix of in person, phone, or video)
- Ensure point‑of‑sale materials are correctly displayed and maintained
- Gather store feedback, competitor insights, and merchandising opportunities




- Build strong relationships with pharmacy teams to support brand advocacy

Social Media Coordination

- Prepare weekly, monthly, and quarterly content plans aligned to brand strategy
- Brief designers on creative requirements for social media assets
- Schedule and publish content across Instagram and Facebook (Canva or similar tools)
- Write captions, hashtags, and manage basic community engagement
- Monitor performance and flag opportunities for improvement
- Maintain consistent brand voice and visual identity
- Liaise with designers and external partners as required
- Coordinate influencer engagement and PR activities to support brand growth

Travel

Occasional travel may be required for pharmacy store training, trade expos, and brand events. All business‑related travel costs will be covered by Star Combo.

About You

You’ll thrive in this role if you are:

- Highly organised with solid attention to detail
- A good understanding and ability to work with InDesign and other creative media platforms
- Confident communicating with pharmacy and internal stakeholders
- Comfortable creating content and managing social media platforms
- Able to work independently and manage multiple priorities
- Passionate about health, wellness, and brand building
- Bilingual, English and Mandarin would be an advantage
- Looking to grow your experience in sales and marketing within the VMS wellness category

Why Join Us?

- Work with a fast‑growing Australian health & wellness manufacturer
- Two days per week at the Smithfield based office
- Blend office, field, and creative work in a varied and engaging role
- Support meaningful brands with national retail presence
- Collaborate with a supportive, commercially driven team

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📌 Brand Support & Field Engagement Officer (New South Wales)
🏢 Star Combo Australia
📍 New South Wales