We are seeking an IT Helpdesk Support Officer to join our Digital Services team. As an IT Helpdesk Support Officer, you will be part of a cooperative team responsible for providing frontline ICT support to Australian Charities and Not-for-profits Commission (ACNC) staff. You’ll assist with resolving ICT incidents and service requests, provide guidance to users, and help ensure employees can effectively access and use the technology, systems and services they rely on each day.

You will support the deployment, maintenance and ongoing operation of ICT equipment and services, diagnose and resolve technical issues, and contribute to the delivery of secure, reliable and productive digital services across the ACNC. You’ll work closely with users, service desk staff and technical teams to identify, resolve and escalate issues where required. You’ll have an understanding of IT Service Management (ITSM) methodologies and apply an operational focus to delivering effective user support.





Through effective collaboration and customer service, you will help maintain the reliability and performance of ICT services while contributing to a positive user experience across the ACNC. The Australian community requires the highest integrity of ACNC staff. Our ideal candidate also acts with integrity, makes ethical decisions and embodies our cultural traits and APS values.

You’ll need to agree to integrity checks to work for the ACNC. This role requires a Baseline security clearance. We may conduct further integrity checks throughout your employment. You must be an Australian citizen to work for the ACNC.

We encourage Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people and people with disability or neurodivergence to apply.

📌 ACNC IT Helpdesk Support Officer (Melbourne)
🏢 Australian Charities and Not-for-profits Commission
📍 Melbourne