About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com

YOU ARE

You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transfromation.

You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

THE WORK

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation.

- Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.

- Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.

- Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.

- Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.

- Connect operating model to future-state processes to drive transformation approaches that are practical and credible.

- Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.

- Contribute to business development by qualifying opportunities and co-authoring proposals.

- Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.

- Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain,



including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

EDUCATION

- Bachelor's Degree or equivalent

BASIC (REQUIRED) QUALIFICATION

- Minimum 5 years of experience in process excellence, process redesign, or management consulting

- Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership

- Proven track record building benchmarking analyses and change-impact assessments

- Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation

- Minimum of 1 year experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)

- Minimum 1 year of integrating AI and automating business process design

- Minimum 1 year of deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)

Minimum 1 year
- Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

PREFERRED QUALIFICATION

- Understands AI strategy, ecosystem choices and how AI can transform business processes

Benefits of working at Accenture:

- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.

We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on 61 2 9005 5000.

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📌 AI Process Transformation Senior Consultant (Melbourne)
🏢 Accenture
📍 Melbourne