Police Bank is one of Australia’s fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

The Opportunity

We have an exciting part-time opportunity for a Member Support & Entity Onboarding Officer to join our Operations team based in Surry Hills.

In this specialist role, you will be responsible for managing non-individual membership onboarding and maintenance, supporting vulnerable members, and administering Power of Attorney arrangements. You’ll play an important role in ensuring member information is accurate, regulatory obligations are met, and members receive professional, empathetic and timely support.

This role will suit someone who enjoys balancing customer care, compliance, documentation and risk management, while working through more complex member situations with sensitivity and attention to detail.

Whatyou’llbe doing?

Manage onboarding and ongoing maintenance of non-individual memberships and associated accounts.

Update ownership structures, authorised signatories and operating authorities.

Support members experiencing vulnerability, including financial vulnerability, elder abuse, family violence, illness, disability, bereavement or other challenging circumstances.

Review, assess and process Power of Attorney authorities in line with AML/CTF requirements.

Manage inbound and outbound calls, correspondence and member enquiries.

Liaise with solicitors, attorneys, executors and authorised representatives where required.





Maintain accurate records, supporting documentation and audit trails.

Escalate high-risk matters appropriately and help ensure robust member outcomes.

What we are looking for?

You’ll bring a strong customer, operations, banking or compliance background, along with the ability to handle sensitive matters with professionalism and care.

We’re looking for someone who has:

Experience within retail banking, customer operations, membership onboarding, financial crime or compliance functions.

Experience establishing and maintaining customer accounts or memberships.

Robust understanding of customer identification, supporting documentation and accurate record keeping.

Experience applying AML/CTF requirements and customer due diligence obligations.

Confidence managing complex customer maintenance requests, including authority updates and account amendments.

Excellent verbal and written communication skills.

Strong organisational and case management skills.

The ability to manage sensitive and confidential matters with empathy, discretion and professionalism.

Experience managing vulnerable member cases, processing Power of Attorney authorities, or onboarding trusts, companies, associations and other non-individual entities would be highly regarded.

About Us





We know people do their best work when they feel supported, trusted, and connected to purpose.

At Police Bank, you’ll find:

Meaningful work - what you do directly supports our members and community

Real impact - your ideas and contributions won’t get lost in layers

Trusted environment - we value outcomes over hierarchy

Flexibility - we support balance in how you work

Growth - opportunities to develop, stretch, and progress your career

What can we offer you?

- Work-Life Balance & Wellbeing - Enjoy flexible and hybrid working options, generous parental leave, and unique leave types that support your wellbeing and life circumstances. Access wellbeing programs, EAP support, and regular health initiatives.
- Rewards & Benefits - Benefit from competitive superannuation, salary packaging options, novated leasing, and exclusive access to financial services and employee discounts. Plus, earn through our referral program.
- Learning & Development - Grow your career with study support, paid study leave, professional membership reimbursement, and access to online learning resources.
- Recognition & Community - Be celebrated through awards, milestone recognition, birthday perks, and volunteer leave-while contributing to a supportive and purpose-driven workplace.

PoliceBankisanEqualOpportunityEmployer.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,religion,genderidentityorexpression,sexualorientation,age,maritalordisabilitystatus.ThisroleisopentoAustralianandNewZealandCitizensandpermanentresidentsonly.

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📌 Member Onboarding Officer | Part-Time Opportunity (New South Wales)
🏢 Police Bank
📍 New South Wales