Company Description At Myo Munchee, we're on a mission to improve oral health, breathing, chewing and overall wellbeing through innovative products, education and practitioner support. Myo Munchee is a family-owned Australian health, education, and medical device company dedicated to supporting healthy oral motor function, chewing, breathing, and oral development across all ages. Founded by Dentist Dr.

Kevin

Bourke in regional New South Wales, the company is built on a long-standing interest in the link between oral function, jaw development, and overall wellbeing. Myo Munchee serves a global community of dental and functional healthcare practitioners, as well as parents and families, through medical devices, practitioner training, and consumer learning resources. Myo Munchee is a purpose-driven business and team, focusing on education, awareness, and early intervention to empower healthier habits and meaningful impact.

Guided by core values of integrity, respect, accountability, and trust, Myo Munchee fosters a positive, inclusive, and collaborative workplace culture. We are looking for a highly organised and detail-oriented Payroll, Bookkeeping & Customer Care Coordinator to join our team in Carrington NSW. This is a diverse and rewarding role that combines payroll, bookkeeping, accounts administration, customer care support and general business administration.

If you enjoy variety, love keeping things organised, are passionate about delivering excellent customer service and enjoy helping a team achieve its goals, we'd love to hear from you.

Role Description This position supports the financial, administrative and customer care functions of the business. The bookkeeping and payroll component is approximately 12 hours per week, with additional responsibilities supporting customer care coordination, administration and operational activities making up the rest of your 8 hours per week. This role is permanent part time, Monday to Friday, 20 hours per week.

Reporting directly to the General Manager APAC, you will work closely with internal stakeholders to ensure payroll, accounts, customer support and business administration activities are completed accurately and efficiently. The Bookkeeper, Payroll and Customer Care Coordinator is a full-time, in office role based in the Greater Newcastle Area. This role is responsible for day-to-day bookkeeping tasks, including processing journal entries, reconciling accounts, preparing financial reports,



and maintaining accurate records in accounting software.

The coordinator manages payroll processing, ensuring timely and accurate payment, compliance with relevant regulations, and proper documentation for all team members. In addition, this role provides customer care support by responding to inquiries, resolving issues, managing order and invoice queries, and maintaining a high standard of professional and empathetic communication. The position works closely with internal teams to support smooth financial operations and a positive experience for practitioners, partners, and customers.

Key Responsibilities Include

Payroll & Bookkeeping

Process fortnightly payroll.

Complete bank reconciliations across multiple payment platforms.

Manage accounts payable and supplier invoices.

Process and reconcile Stripe, PayPal and AfterPay transactions.

Maintain financial records in Xero.

Prepare bills and supplier payment approvals.

Assist with month-end reconciliations.

Prepare payroll tax and IAS/BAS information.

Process foreign currency transactions and reconciliations.

Customer Care & Administration

Support customer service enquiries and tickets.

Coordinate warranty and refund requests.

Ensure customer issues are followed through to completion.

Monitor shared inboxes and administrative requests.

Maintain accurate customer and business records.

Coordinate and support the team to achieve weekly goals and priorities.

Office

Coordination

Provide general administration support and oversight across the business.

Help coordinate workflow and follow up outstanding tasks.

Assist with reporting and process improvement initiatives.

Contribute to a positive and collaborative team culture.

About

You

You will be someone who enjoys both numbers and people. You are highly organised, detail-focused and comfortable working independently while supporting a small busy team. To be successful you will have:

Experience in bookkeeping, accounts administration or payroll

Experience using Xero Strong bank reconciliation and accounts payable experience





Excellent administration and organisational skills

Confidence communicating with customers, suppliers and internal stakeholders

Strong attention to detail and accuracy

Ability to manage competing priorities and meet deadlines A proactive approach to identifying and improving processes

Willing to obtain a current Police Background Check and Financial Background Check

Full rights to work in Australia and evidence of work rights will be required as part of the recruitment process.

Highly

Regarded

Employment Hero experience

Dext experience

BigCommerce experience

Stripe, PayPal and AfterPay reconciliations

BAS/IAS exposure

Customer service or customer care experience

Experience within eCommerce, retail or distribution businesses

Why Join Myo Munchee? Because at Myo Munchee, you're not just joining a company, you're joining a movement dedicated to improving health and wellbeing through education, innovation and preventative care. Our products and programs support people at every stage of life, from newborn babies and children through to adults and aged care, helping to promote healthy breathing, chewing, swallowing and oral function.

Every day, our work positively impacts families, healthcare practitioners and communities across Australia and around the world. We are a passionate, purpose-driven team that believes in making a genuine difference. As a growing Australian business with a global reach, you'll have the opportunity to contribute beyond your role, share ideas, improve processes and be part of meaningful work that changes lives.

What We Have For Our

Team?

We offer purpose-driven work that creates meaningful impact around the world

We have a supportive and collaborative team culture with outstanding employee wellbeing benefits such as inhouse Yoga, access to our Employee Assistance Program (EAP), discount retail health store, and more

Opportunity to grow with an expanding global business

Creative, fast-moving and innovative environment

Work alongside a passionate team, allied health, dentists, clinical and education professionals. To apply, please submit:

Your updated resume A brief cover letter outlining your relevant bookkeeping, payroll and administration experience

If you're looking for a role where your skills are valued, your contributions matter, and your work has purpose, we'd love to hear from you.

Please share your application to: [email protected]

📌 Bookkeeper, Payroll and Customer Care Coordinator (Newcastle)
🏢 Myo Munchee
📍 Newcastle