Being in an account management role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

This may be one of the most exciting account management roles in Sydney right now. ...

Australia

Post is powering the future of eCommerce, and small business is one of our most exciting growth areas. Australians spent a record $82.6 billion online in 2025, up 14% year on year, and New South Wales led the country with $26.4 billion in online spend. Thousands of growing businesses need a partner who can help them send smarter.

As Account

Manager, Small Business, you'll own a portfolio of around 150 accounts, mostly over the phone, driving growth, retention and new business. Success looks like retained revenue, converted leads, growing accounts and becoming a genuine eCommerce advisor your customers trust. You'll report to a Small Business Sales Manager and work alongside Solutions, Product, Pricing and Marketing teams. Based at our Redfern office in Sydney, this is a hybrid role with three days a week in the office, so you'll enjoy the energy of a team selling environment.

You'll also

Own a portfolio of around 150 accounts, driving organic growth, protecting revenue and closing contract renewals and price reviews over the phone.

Undertake business development, identifying, qualifying and closing recent business across your portfolio and warm leads, with high conversion rates.

Be a trusted eCommerce advisor, sharing insights from our eCommerce Report and introducing solutions like our expanding Parcel Locker network and Rendr,



our same day and on demand delivery platform now reaching almost 90% of the population.

Bring the right Australia Post specialists into the conversation to solve customer problems, then keep everything sharp in Salesforce.

About you

You're a natural over the phone, confident, curious and energised by the buzz of a sales team. You build rapport quickly, listen well and turn everyday conversations into growth opportunities. You're organised, self-motivated and adaptable, comfortable juggling a large portfolio, warm leads and business development targets in a fast-moving environment.

You're commercially minded and genuinely interested in eCommerce, so you love helping small businesses grow and sharing insights that make a real difference. You'll thrive on hitting targets, learning fast and being the person your customers rely on.

You'll also

Bring a track record in phone-based B2B or B2C sales and account management, meeting and exceeding sales targets across a portfolio.

Be confident with the full sales cycle, from prospecting and qualifying through to negotiating and closing, ideally with accredited sales training or methodology.

Bring commercial and eCommerce curiosity, with the ability to self-source market insights and turn performance data into conversations that grow accounts.

What else is in it for you?

You'll join Australia Post at the moment we're pulling ahead as the country's leading parcel delivery partner. You'll have the scale, brand, network and data to make a real difference for growing businesses,



powered by insights from our eCommerce Report and quarterly updates that few competitors can match. You'll grow fast in a supportive team environment at our Redfern office, with three days a week in the office to learn from peers and build your sales craft.

You'll get to be a trusted advisor to small businesses in a market where 82% of NSW households now shop online, helping them scale through solutions like our growing network of more than 1,200 Parcel Lockers nationwide and same day delivery through Rendr. You'll also be backed by serious investment in the future, including a multimillion-dollar expansion of new parcel facilities across regional New South Wales to keep pace with rising online demand.

How we’ll deliver for you

- Excellent sales incentive scheme and a chance to grow your career.
- Specific collateral that is made by our marketing and data departments to help you engage with clients in meaningful conversations.
- A leadership team that prizes internal progression and a culture of growth and development.

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us.

If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.

📌 Business Account Manager (Redfern)
🏢 Australia Post
📍 Redfern