What you will do In the Casual Support Officer role, you will:

Respond to helpdesk queries from schools, markers and invigilators by phone and email.

Record details of all contact in a contact management system (JIRA).

Assist schools with software

Follow data management

Contact and support

Undertake general administrative

Facilitation of oral assessments using Microsoft Teams.

What we are looking for A completed Screening Questionnaire.

Robust customer service experience; previous call centre experience is advantageous.

Professional phone manner: Polite, friendly, confident and positive. Strong verbal and written communication skills.

Strong numeracy skills with excellent attention to detail

Able to remain calm and effective during high pressure situations.

Demonstrated ability to listen carefully, clarify information and respond appropriately.

Strong judgement with the ability to assess issues and make sound decisions.

Strong organisation skills with the ability to multi-task and prioritise The ability to work as part of a team, or independently when





Intermediate Microsoft Office, and general IT/typing

Reporting relationships

This role reports to the Manager, Program Management No roles report directly to this role

APPLICATIONS RECEIVED WITHOUT AN ACCOMPANYING SCREENING QUESTIONNAIRE COMPLETED WILL NOT BE ACCEPTED.

How to apply

Please read the information in this document and the Information for Applicants document.

Your application must include

your resume (up to 3 pages) that details your qualifications and experience, and the names of two work-related referees, one of which should be or was your immediate supervisor.

A completed and submitted form via the link: Screening Questionnaire.

Apply online at www.smartjobs.qld.gov.au.

If you have technical difficulties or to discuss reasonable adjustment options, please email [email protected] work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Casual Administration Officer (Brisbane)
🏢 Queensland Government
📍 Brisbane