About Kipara

Nestled amongst tropical rainforest just minutes from Airlie Beach and the Whitsunday Islands, Kipara Rainforest Retreat is a unique accommodation destination offering private rooms, cabins and villas for holidaymakers, workers and long-term guests.

Kipara is entering an exciting new chapter and we're building a passionate team committed to delivering exceptional guest experiences while showcasing everything the Whitsundays has to offer.

Whether you're looking for a sea change, a lifestyle opportunity or the chance to be part of a growing operation, Kipara offers a rewarding role in one of Australia's most beautiful locations.

Be the Face of Kipara

We're looking for an energetic and customer-focused Guest Services Officer to join the team at Kipara Rainforest Retreat, with an immediate start available.

As one of the first people our guests meet, you'll play an significant role in creating positive experiences and leaving lasting impressions from the moment they arrive.

About the Role

This position combines reception duties, guest services, bookings administration and general operational support. No two days are the same, making this a great role for someone who genuinely enjoys working with people.

Key Responsibilities

- Welcome guests and manage check-ins and check-outs via RMS Booking System





- Handle reservations and accommodation bookings

- Respond to enquiries via phone, email and in person

- Process payments and maintain accurate records

- Assist guests with information about local attractions and activities

- Coordinate guest requests with housekeeping and maintenance teams

- Support general administrative functions

- Deliver outstanding customer service at every interaction

About You

- Experienced in RMS Booking System

- Previous reception, administration or hospitality experience

- Friendly and professional presentation

- Strong communication skills

- Excellent computer and organisational skills

- Ability to multitask in a fast-paced environment

- Customer service focused with a positive attitude

What We Offer

- Flexible working arrangements

- Supportive and friendly team culture

- Prospect to help build a growing accommodation business

- Beautiful Airlie Beach location

- Ongoing development opportunities

How to Apply

Apply now and join us as we build the next chapter of Kipara Resort.

If you'd like to learn more about the role or have any questions before applying, please contact Katrina Stack at ******@kipara.com.au for a confidential discussion.

📌 Guest Services Officer (Townsville)
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