KINECTIFY

Client Success & Support Specialist

Sydney, Australia | Remote | Full time

Own the Australian client experience from onboarding through ongoing success and support.

About Kinectify

Kinectify is transforming how gaming organisations manage anti-money laundering and financial crime risk. Our platform brings together customer intelligence, risk management, transaction monitoring, investigations, and compliance workflows to help organisations understand risk and make better decisions.

We're growing our presence in Australia and are looking for someone who wants to play an important role in that growth. The Role

We're looking for a Client Success & Support Specialist to own the day-to-day experience of Kinectify's Australian clients. This is a hands-on role that combines client success, product education, customer support, and onboarding coordination. You'll build strong relationships with our clients, help them get the most from Kinectify, answer product questions, resolve issues, deliver training, and make sure their experience with us is exceptional.

You'll also serve as the local bridge between Australian customers and Kinectify's U.S.-based Implementation team during new-client onboarding, helping keep implementation activities coordinated and ensuring a smooth transition into ongoing use. Because we're still early in our growth in Australia, this is an prospect to get in at the beginning. You'll work with our initial customers today while helping us build the processes and customer experience that can scale as Kinectify grows across the Australian market.

What You'll Do

· Own the client experience. Build strong relationships with Australian customers and serve as a primary point of contact throughout their relationship with Kinectify. Coordinate new-client onboarding.

Partner closely with Kinectify's U.S.-based Implementation team to coordinate the onboarding of new Australian customers. Serve as the local client-facing point of contact, help keep implementation activities moving, coordinate customer requirements and follow-ups, support product configuration and training, and help ensure a smooth transition from implementation to ongoing use.

Drive the transition to ongoing success. As implementation concludes, help customers move confidently into day-to-day use of Kinectify by establishing workflows, reinforcing product training,



validating configuration, and making sure they know where to go when they need help.

Help clients succeed with the product. Understand how customers use Kinectify, identify opportunities to improve adoption and configuration, and help them get more value from the platform.

Provide hands-on product support. Respond to customer questions and issues, determine whether they involve education, configuration, data, or a product defect, and drive them through resolution.

Train and educate customers. Deliver onboarding, product training, demonstrations, and ongoing education as Kinectify releases new capabilities or customer needs evolve.

Troubleshoot and escalate effectively. Investigate issues, gather the right information, and work with Product and Engineering when deeper technical support is required.

Own the communication loop. Keep customers informed from the moment an issue is raised through resolution and follow-up.

Understand the customer's operation. Develop familiarity with gaming operations, AML workflows, customer data, and how those systems connect with Kinectify.

Be the voice of the customer internally. Identify recurring questions, friction points, product opportunities, and training needs and bring those insights back to our Product and Engineering teams.

Help us scale. Create and improve training materials, knowledge resources, support processes, and other tools that allow customers to increasingly self-serve.

Identify opportunities to expand relationships. As you understand customer needs, help identify additional Kinectify capabilities that could create value for them.

Visit customers when it matters. While this is a remote position, occasional travel to customer locations may be required.

What We're Looking For

Experience in customer success, customer support, account management, implementation, or another customer-facing technology role.





Experience with Australian RSL clubs and/or gaming operators and gaming systems

Strong communication skills and the ability to explain technical or complex concepts simply and confidently.

A natural problem solver who enjoys figuring out why something isn't working and driving it through to resolution.

Comfortable learning software deeply and becoming a product expert.

Highly organized and able to independently manage customer relationships, questions, follow-ups, and priorities.

Comfortable working in a remote environment with colleagues across multiple time zones.

Able to build strong relationships with customers while also being willing to get hands-on and solve problems.

Experience in gaming, AML, financial crime, compliance, or regulated technology is highly desirable.

Familiarity with gaming systems, customer data, or AML data flows would be an advantage.

Based in the Sydney area with the ability to travel occasionally to customer locations.

You'll Be Great at This Role If...

You like being the person customers call because you know how to get things done.

You enjoy building relationships, but you're equally comfortable getting into the product, troubleshooting an issue, explaining a workflow, running a training session, or coordinating with an engineer to solve a problem.

You're curious. You learn quickly. You take ownership. And when you see the same problem twice, you start thinking about how to prevent it from happening a third time. Most importantly, you care about whether the customer is actually successful - not simply whether their ticket was closed. Why Kinectify

Kinectify is a fast-growing technology company changing how financial crime compliance works in the gaming industry. You'll join us at an important point in our expansion into Australia. Our customer base is growing, our technology is evolving quickly, and this role will have the opportunity to help shape how we serve the Australian market as we scale.

You'll work directly with customers while collaborating with teams across Kinectify, giving you exposure to product, technology, gaming, financial crime, and the commercial side of a growing software company. If you're looking for a role where you can take real ownership, learn quickly, and have a visible impact on customers and the growth of a new market, we'd love to hear from you.

📌 Client Success & Support Specialist (New South Wales)
🏢 Kinectify
📍 New South Wales