Service Administration and Co-ordination

Growing Australian service company - delivering quality equipment field service solutions to the hospitality industry.

Do you enjoy numbers, working on invoicing, payroll, administration, generating reports and across daily operations for call outs with service agents?

This is a great contract role initially for 6 months while we roll out a project, potential for ongoing work.

Our purpose is to be Australia's most effective provider of brush cleaning and sanitisation equipment services, delivering high-quality, reliable solutions to restaurants and hospitality venues across the country.

We are committed to supporting the Australian hospitality industry by helping businesses maintain the highest standards of cleanliness, hygiene, and operational excellence.

VALUE ADD

The Service Administration and Co-ordinator is responsible for delivering motivated daily support, administration, including invoicing of services, scheduling, report generating and training on the Service M8 App.

The role also involves identifying and ordering parts required for machine repairs, as well as responding efficiently to urgent call-outs.This position plays a critical role in maintaining customer satisfaction, supporting daily operations, and ensuring efficient delivery of services.

Hours from 8.30am to 2pm Mon, Tuesday, Wednesday, Fridays (4 day week) 20 hours to start ** potential increase to 3pm.

SCOPE OF ROLE

1. 1.Strong administration support for daily Operations.
2. 2.Invoicing and parts order for all accounts
3. 3.Schedule, update and invoice services using the ServiceM8 application.
4. 4.Follow up on overdue accounts
5. 5. Upload payroll information into google doc and run reports
6. 6. Manage reporting for each key customer
7. 7. Co-ordinate urgent call-outs and schedule emergency services to full resolution on Service M8 and communications with customer
8. 8.



Order parts and supplies for service agents and customers as required.
9. 9.Customer Service and Communications reporting after each service for any parts to be ordered after
10. 10.Maintain accurate records of customer interactions in Service M8 App.
11. 11.Support onboarding of new customers and provide service guidance.
12. 12.Respond to and resolve customer service, scheduling and service knowledge issues.
13. 13.Maintain customer weekly reporting via Wink Report communications to key stake holders
14. 14.Payroll Wink Report – Payroll preparation with a high degree of accuracy
15. 15.Contribute to a positive workplace culture aligned with Cleansource's leadership framework.
16. Undertake additional projects as aligned with business operations

COMPANY VALUES — ALIGHT LEADERSHIP MODEL

Cultivating an abundance of positive energy, fostering a positive climate, and building positive relationships.

L — Limberness

Being adaptable, resilient and fostering growth and learning.

I — Inspiration

Our purpose is to have a positive impact on the customer and provide effective and quality focused services.

G — Grand Big Picture Design

Clear shared vision is to be the best service provider.

H — Health

We promote physical, balanced well-being and social health for all team members, ensuring a safe and positive human condition.

T — Tribe

We build a supportive team environment and community, that is enriching and encourages collaboration.

QUALIFICATIONS & EXPERIENCE

Proven experience in an administration role, accounts payable/ payroll

Excellent communication and interpersonal skills

Solid problem-solving abilities and attention to detail

Faced paced environment

Proficiency in Microsoft Office and CRM systems

Strong organizational and time management skills

Positive attitude and customer-focused mindset

Certificate in Book keeping would be highly desired.

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📌 Service Administration and Co-ordination (Queensland)
🏢 CleanSource
📍 Queensland