Role Overview The Community Manager is responsible for the day‑to‑day operation of the 180 George Street workplace, ensuring a seamless, well‑coordinated, and engaging workplace experience. The role leads front‑of‑house and community operations, manages the Community Ambassador team, oversees soft‑service vendors, supports events and activations, and acts as a key on‑site representative for the CRE Workplace team.

Responsibilities - Own day‑to‑day workplace operations at 180 George Street, maintaining visibility across all activity, including meetings and events.

- Act as central coordination point for workplace operations, identifying and managing operational issues and risks.
- Develop, implement, and maintain best‑practice workplace standards and SOPs (e.g., front of house, mailroom, phone handling, meeting rooms) and assist with implementation across the wider JLL CRE ANZ portfolio.
- Ensure incidents, hazards, and near‑misses are recorded in the safety reporting system (CMO).
- Act as on‑site operations SME, escalating issues to the Senior Workplace Manager as required.
- Provide input and learnings to inform improvements across other ANZ workplace locations where applicable.
- Manage the 180 George Community Ambassador team, with accountability for performance, capability development, rostering, and day‑to‑day management.
- Coordinate CRE Workplace events and activations at site, working closely with Executive Assistants and Business Support teams.
- Act as first point of contact for workplace AV, operating systems, troubleshooting common issues, and escalating to tech team when required.
- Lead planning of cross‑portfolio events and activations, partnering with local Community Ambassador teams.
- Manage day‑to‑day relationships with major onsite vendors, including café and cleaners.
- Attend service meetings, monitor performance against SLAs, raise work orders,



manage service requests, and process invoices for soft services.
- Manage and oversee inbound call‑handling process for 180 George and across ANZ.
- Maintain workplace communications, including digital screens and SharePoint site content.
- Support consistent communication approaches and community engagement initiatives across the broader portfolio.
- Manage operational and event‑related budgets, invoices, and reconciliations.

Qualifications - Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events).

- Excellent time‑management and communication skills.
- Sales skills and ability to build productive business relationships.
- Ability to manage multiple projects independently across multiple stakeholders or locations.
- Proficiency in MS Office.
- Strong project‑management, planning, and organising skills.
- Robust social‑media literacy.
- Customer relationship‑management skills.
- Strong communication and customer‑focus skills with the ability to interface and relate to different stakeholders in the organisation.
- Confident, friendly and engaging.
- Strong drive and persistence to achieve results.
- Creative thinking with an open mind balanced by strong realism and practicality.

Benefits - 18 weeks paid parental leave for Primary Carer after 6 months of service.

- Private health insurance.
- Gym and wellbeing discounts.
- Employee assistance program.
- Health and beauty discounts.
- Novated lease for EV cars.
- “You Days” – 2 extra leave days.

Location

On‑site – Sydney, NSW.

Equal Opportunity & Inclusion We are an equal‑opportunity employer and are committed to providing reasonable accommodations to individuals with disabilities. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability, and people of all ages, religions, and races.

📌 Community Manager (City of Sydney)
🏢 Jones Lang Lasalle
📍 City of Sydney