This is an exciting opportunity to join a rapidly growing company transforming how insurance brokers operate. You'll work with warm inbound leads and existing customers, helping brokers get the most from the platform while building long-term relationships. With strong earning potential, flexibility and the opportunity to grow alongside the business, this is an ideal role for someone who enjoys speaking with people and thrives in a fast-paced environment.

Who will you be working with?

One of Australia's most exciting insurance businesses, helping insurance brokers streamline the way they manage and grow their businesses through cutting-edge AI. With over 1,000 brokers already using the platform and strong growth across Australia and New Zealand, they have built a product that genuinely solves problems for its customers.

As the business continues to scale, they're looking for a motivated and customer-focused Relationship Manager to support inbound enquiries, strengthen existing customer relationships and identify opportunities to upgrade users onto premium solutions.

What are the benefits?

- Salary of $120,000 + super
- Hybrid working with 2-3 days in the Chermside co-working office and the remainder from home
- Warm inbound leads with an established customer base




- Potential commission structure as the role evolves
- Future equity opportunity (up to just under 1% available based on performance)
- Join a rapidly growing business with opportunities to travel across Australia & New Zealand

What will you be doing?

- Manage inbound enquiries from brokers through the UpSure platform
- Build strong relationships with existing and prospective broker partners
- Help customers get the most value from the platform by identifying suitable upgrades
- Make regular check-in calls to existing brokers and maintain engagement
- Resolve customer enquiries and provide an exceptional service experience
- Work closely with the founder to support the continued growth of the business

What do you need?

- Strong communication skills and confidence speaking with people over the phone
- A self-motivated attitude with the ability to work independently
- Excellent relationship-building and customer service skills
- A proactive approach with strong problem-solving abilities
- Insurance industry knowledge is advantageous but not essential
- A desire to build a long-term career with a fast-growing business

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