Role Description The CRM Administrator / Salesforce Administrator is a part time remote role responsible for maintaining and optimizing ELLA’s Salesforce instance and related systems. Day-to-day tasks include configuring objects, fields, workflows, and reports; managing users, roles, and permissions; and ensuring data quality through regular audits and data cleansing.

The role involves troubleshooting system issues, coordinating enhancements, and supporting integrations with other tools used by the Lab. The administrator will collaborate with research and operations teams to translate program requirements into efficient CRM processes, provide user training and documentation, and support reporting and analytics for decision-making. This position requires proactive communication, structured organization, and adherence to data security and privacy standards.

Qualifications

- Strong Salesforce.com Administration skills, including configuration, user management, workflows, and reporting.




- System Administration and Troubleshooting skills to maintain platform stability, resolve technical issues, and support integrations.
- Analytical Skills to interpret data, create meaningful dashboards, and support evidence-based decision-making.
- Effective Communication skills to collaborate with non-technical stakeholders, gather requirements, and provide clear guidance and training.
- Experience with CRM platforms (preferably Salesforce) in an academic, nonprofit, or mission-driven environment.
- Understanding of data governance, privacy, and security best practices.
- Ability to work independently in a remote setting, manage multiple priorities, and meet deadlines.
- Bachelor’s degree in a relevant field (e.g., Information Systems, Business, Education, or related discipline) or equivalent practical experience.
- Salesforce Administrator certification or progress toward certification is highly beneficial.

📌 CRM Administrator / Salesforce Administrator (Australia)
🏢 Education Lab for Latin America
📍 Australia