Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting quick-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

We're seeking an experienced CRM Systems Manager to lead and evolve our Salesforce platform across the organisation. Reporting to the Group Manager Engineering, this role owns the performance, governance and roadmap of our CRM ecosystem, ensuring it is secure, scalable and aligned to business strategy.

You'll lead a Salesforce team, partner closely with stakeholders,



and drive strong adoption across the business - including the responsible use of Salesforce AI capabilities.

Key Responsibilities

- Lead the Salesforce CRM function, including platform development, support and team leadership
- Own and maintain the Salesforce roadmap aligned to business and IT priorities
- Manage Salesforce support, escalations and system integrations
- Establish and enforce platform governance, architecture and change management standards
- Oversee delivery planning, resourcing and vendor relationships
- Drive Salesforce adoption, continuous improvement and capability uplift
- Enable Salesforce AI technologies in line with security, privacy and compliance standards

Skills & Experience

- Extensive experience managing Salesforce platforms (Sales, Service, Marketing or Experience Cloud)
- Strong understanding of Salesfo

📌 CRM Systems Manager (City of Sydney)
🏢 Smartgroup
📍 City of Sydney