Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

The Role

As part of a transformation of our APAC Commercial team, we’re recruiting a newly created Customer Enablement Team Lead. In this role, you’ll support a specialist team that helps customers across Australia and New Zealand get the most out of Provet’s systems and services – covering everything from onboarding and enablement tools to events, account management bid coordination, and analytics and reporting, backed by back-of-house support to elevate the customer experience.

This is a permanent, full-time role based out of Sydney (Erskine Park).

Your primary responsibilities will include:





- Supporting and guiding the Customer Enablement team day-to-day, helping set clear expectations and fostering a collaborative, customer‑centric culture.
- Overseeing new account onboarding lifecycle and ongoing care for new accounts.
- Coordinating the end‑to‑end account management bid process, from brief intake through to submission and contract handover.
- Managing the planning and execution of sales‑related events, conferences, and customer engagement activities, coordinating logistics, content development, and post‑event reporting.
- Leading the preparation and coordination of Quarterly Business Reviews materials, ensuring insights are explicit, data‑driven, and aligned with strategic objectives.
- Overseeing data analytics, reporting and business support to identify trends, opportunities, areas for improvement, and actionable insights to guide the sales team

📌 Customer Enablement Team Lead (City of Sydney)
🏢 Covetrus
📍 City of Sydney