Customer Experience Manager - Health Transport

About the role

We are seeking a Customer Experience Manager - Health Transport to lead the 24/7 communications and administration team within Transport Services driving a high performance culture focused on safety, efficiency and customer first service. while fostering a collaborative and accountable environmental to deliver operation excellence to reflect St John Ambulance's values and strategic priorities.

This role is based at our Notting Hill headquarters.

As our ideal candidate, you will possess:

- Proven ability to lead, inspire and develop teams in a high volume customer service setting
- Demonstrated success in driving engagement and embedding service oriented behaviours to achieve performance and cultural transformation
- Demonstrated experience in operational management and exception service outcomes in complex 24/7 operations
- Proven ability to implement service innovations to improve customer satisfaction
- Tertiary qualification in business, operations, logistics, or a related discipline; or demonstrated equivalent experience
- Experience in health, transport or emergency services sectors is desirable
- Formal leadership or management training or certification (e.g., Certificate IV in Leadership & Management) is desirable

About St John Ambulance Victoria

St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. Our people,



both paid and volunteer, are the lifeblood of everything we do.

Our people and our clients come from all walks of life. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We value the innovation and creativity that diversity of thought brings to our high-performance culture, and we welcome applications from anyone who believes they can deliver the outcomes we are looking for. Your unique ideas and perspectives are valued so that we best represent the community we serve.

Employee benefits

- Focus on work-life balance including flexible working arrangements
- Excellentsalary packagingoptions including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Supportive team environment in modern offices
- Hybrid work from home & office model (where appropriate for the role)
- Training and professional development opportunities
- Access to discounted Private Health Insurance

Other Information

All offers of employment are subject to satisfactory reference checks, police checks and other probity checks including for some positions a pre-employment medical. St John Ambulance Victoria is committed to putting the safety and wellbeing of children first, a current and valid Working with Children Check is a mandatory condition of employment.

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📌 Customer Experience Manager - Health Transport (Melbourne)
🏢 St John Ambulance VIC
📍 Melbourne