Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.

The Role

Eziway Salary Packaging provides outsourced salary packaging services to FBT-exempt organisations including charities, public health, community and disability service providers. You'll manage a designated portfolio of clients — from doctors to aged care workers — as their primary point of contact for all things salary packaging, using our own in-house software. It's a fast-paced, rewarding environment working alongside the frontline of Australia's health sector, on a rotating roster (8am, 9am and 10am starts).

How You'll Work

Reporting into the team, you'll:

Act as the primary point of contact for Eziway salary packaging clients

Answer incoming calls and assist with enquiries in line with our service offering

Process the salary packaging lifecycle — account creation,



documentation and terminations

Use Eziway's software for data entry, client file updates and record accuracy

What You'll Own

Client Portfolio — Own a designated set of client accounts, delivering a superior salary packaging experience end-to-end

Enquiry Handling — First point of contact for incoming calls and client queries

Lifecycle Processing — Account creation, documentation and terminations across the salary packaging cycle

Records & Data — Accurate data entry and file maintenance using Eziway's in-house software

What We're Looking For

Salary packaging or novated lease experience highly regarded, not essential

Customer service experience with a genuine willingness to deliver superior service

High attention to detail and robust interpersonal skills

Ability to multitask, prioritise and meet KPIs

Excellent verbal an

📌 Customer Service Officer (Cardinia Shire)
🏢 seek.com.au
📍 Cardinia Shire