About Us

ANA Media is a growth partner for established skin clinics across Australia. We install complete acquisition, conversion, and retention systems inside skin clinics to scale them past $100K+ months. We only work with skin clinics. We're not an agency, we're a partner. The Role

You are the main point of contact for our Australian DFY clients. You own the relationship from the moment they onboard to every day after. Your job is to make sure every clinic you manage is getting results, staying engaged, and feels like they have someone in their corner every single day.

This is not a set-and-forget account management role. You are across every client's numbers, their performance, their team, their problems, and their wins. You are proactive, not reactive. You flag issues before they become problems. You celebrate wins before the client even realises how good the numbers are. What You'll Do

Manage a portfolio of DFY skin clinic clients on a daily basis. You are their go-to person for everything.

Communicate with clients daily via Slack. Fast responses. No tickets. No "we'll get back to you in 48 hours." Same day, every time. Run bi-weekly strategy calls with each client to review performance, discuss what's working, troubleshoot issues, and plan next steps.

Monitor client dashboards and KPIs weekly, inquiries, booking rates, show rates, conversions, revenue, ad spend, cost per consult. You need to know the numbers before the client asks. Coordinate with the internal team on ad creatives, campaign performance, funnel updates, and automations.

You're the bridge between the client and the team doing the work. Onboard new clients. Run the kickoff call. Set expectations. Get them set up on Slack. Collect brand assets.



Make sure they feel looked after from day one.

Identify when something is off, a dip in bookings, a drop in show rate, a client going quiet, and act on it immediately. Don't wait for it to become a problem. Keep clients retained. Happy clients stay.

Your job is to make sure they never have a reason to leave because they're getting results and they feel supported. What We're Looking For

Experience in client-facing account management, customer success, or client services. Agency or marketing background is a strong advantage. Strong communicator. You can talk to clinic owners, mostly women, mostly busy, mostly stressed, and make them feel heard, supported, and confident.

Organised and detail-oriented. You're managing multiple clients and nothing falls through the cracks. You don't need to be reminded to follow up. Comfortable with numbers. You can look at a dashboard, spot what's working and what isn't, and communicate it clearly to the client without jargon.

Proactive, not reactive. You don't wait for clients to come to you with problems. You see the problem coming and fix it before they even notice. Self-motivated. This is a remote role. Nobody is watching over your shoulder.

You manage your own time and hold yourself to a high standard. Based in Australia or willing to work Australian business hours. Compensation

$3,500 USD/month. Contracted role — you are engaged as an independent contractor, not an employee. This is the starting base. As the client portfolio grows and you prove you can manage at a high level, there is a transparent ramp-up structure in place to increase compensation in line with the number of clients you manage and the results you help deliver. We reward people who perform — this isn't a role where you hit a ceiling.

📌 Customer Success Manager (Australia)
🏢 ANA Media
📍 Australia