Ideagen is seeking a Customer Success Team Lead in Sydney to support and develop a team of Customer Success Managers. The role focuses on improving customer retention, product adoption and growth across a portfolio of accounts while guiding the team through coaching and escalation management. The position is hybrid, with three days per week in the Sydney Office, and involves cross-functional collaboration with Sales, Support, and Qualified Services to ensure a seamless customer experience.
📌 Customer Success Team Lead: Growth & Retention Leader (City of Sydney)
🏢 Ideagen
📍 City of Sydney
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