Customer Success Managers (CSMs) are trusted advisors responsible for driving customer retention and adoption outcomes. You will use HubSpot's Customer Prioritisation Framework (CPF) and AI-native tools to engage the right customers, focus on Gross Revenue Retention (GRR), and deliver customer value and business growth., Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.

Build and foster relationships with key decision makers and stakeholders across multiple customer teams.

Engage customers in strategy conversations to derive maximum value from their investment in HubSpot.

Define success for customers and produce detailed plans outlining the roadmap to achieve success; share accountability of their success.

Monitor customer health, create risk mitigation plans, and identify new opportunities to expand usage of current products.





Collaborate with other HubSpot teams and executive leadership to ensure adoption and successful customer renewals.

Resolve customer inquiries by aligning customers with the right resources.

Be accountable for the retention of your customers and provide forecasting insights to our Contract Management team around upcoming renewals.

Continuously improve your own skills by leveraging AI, data, and Success Excellence Metrics to consult at scale.

Embody HubSpot's Culture Commitments by solving for the customer, being bold and learning fast, and aligning, adapting, and going forward together.

About the Employer

HubSpot is a leading customer relationship management (CRM) platform that helps businesses grow. The Customer Success Manager role will support our ANZ customers remotely across Australia.

About the Candidate

- Experienced in owning, maintaining, and driving customer relationsh

📌 Customer Success Manager, Small Business | Anz (Townsville)
🏢 Uworkin
📍 Townsville