About the Role

Business NSW is seeking a Data Support & Test Engineer to join our Information Communication & Technology team.

Reporting to the Data & Integration Manager, this role is responsible for providing ICT support and testing services across Business NSW's data and integration environment, ensuring system stability, reliability and operational performance.

The role focuses on monitoring, troubleshooting, testing and supporting existing platforms across cloud-based and on-premise environments. Working closely with internal stakeholders, technology vendors and the broader ICT team, the successful candidate will support system reliability, data integrity and continuous service improvement.

This role plays an important part in maintaining the quality, performance and availability of Business NSW's data and integration services, helping to support critical business operations across the organisation.

Main Responsibilities Include

- Monitor, maintain and support ICT systems including Azure-based services and SQL environments to ensure system availability and performance.
- Investigate, troubleshoot and resolve incidents, defects, system issues and data-related problems in accordance with service management processes.
- Support system deployments by performing testing, validation and operational readiness activities.
- Execute test cases, test scripts and validation procedures across data and integration systems.
- Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT) activities and contribute to continuous improvement of testing processes.
- Perform data validation,



reconciliation and quality assurance activities to support data accuracy and integrity.
- Monitor system logs, alerts and performance metrics and escalate issues where appropriate.
- Maintain technical documentation, testing artefacts, incident records and troubleshooting guides.
- Collaborate with internal stakeholders and external vendors to support service delivery and issue resolution.
- Assist with data migration activities through testing and validation activities.

To Be Successful in This Role, You Will

- Hold a tertiary qualification in Information Technology, Information Systems, Computer Science or a related discipline.
- Demonstrate experience in ICT support, application support, systems testing or technology operations environments.
- Have strong troubleshooting, analytical and problem-solving skills.
- Have experience executing structured testing activities including test cases, defect logging and validation procedures.
- Possess an understanding of data validation, reconciliation and system integration concepts.
- Be able to investigate and resolve technical issues across enterprise applications and business systems.
- Demonstrate strong communication, stakeholder engagement and documentation skills.
- Have exposure to Microsoft Azure, SQL environments or cloud-based platforms in a support or testing capacity (desirable).




- Have an understanding of service management principles and operational support environments.
- Be committed to continuous improvement, quality assurance and operational excellence.

About the Business

Business NSW is an Australian independent, not-for-profit membership organisation that identifies the key issues impacting business and develops practical solutions to help businesses prosper and grow.

Business NSW has been supporting businesses across New South Wales since 1826 and plays a leading role in advocacy, workplace advice, training, membership services and economic development initiatives.

Learn more about Business NSW here: www.businessnsw.com/about

Benefits and Perks

As a valued employee of Business NSW, you will have access to a range of benefits including:

- Fitness Passport membership program.
- Employee Assistance Program (EAP).
- Health and wellbeing discounts.
- Salary packaging options.
- Career development opportunities.
- A supportive and collaborative workplace culture.

Business NSW is passionate about people and their stories. You belong, no matter who you are, how you identify, or your background, and we welcome you to apply.

All short-listed applicants will be asked to complete a range of pre-employment checks including a criminal record check, work-related references, evidence of working rights, qualifications and other checks relevant to the role.

Our Talent Acquisition team and Hiring Managers kindly request no unsolicited resumes from recruitment agencies. Business NSW is not responsible for any fees related to unsolicited resumes.

📌 Data Support and Test Analyst (Sydney)
🏢 Business NSW
📍 Sydney