About us

Tropical North Airconditioning Refrigeration & Electrical (TNARE) has kept Townsville cool and powered for over 12 years. We're a fully licensed local aircon and electrical business, and right now we're growing fast — built on solid systems, process, and four values we actually live by: honesty, integrity, communication and transparency.

We're at an exciting point. The business has started to take off and the opportunities from here are genuinely open-ended. We're a growing team heading somewhere, and we want the right person growing with us.

What's on offer

- Full-time, Monday to Friday, 7am–3pm — your afternoons are your own

- $38–$42/hr + super

- Real training, career growth and personal development

- A growing local business where a strong performer has a genuine path forward

- A supportive, values-driven team

- Work with management to drive business growth - Not just another employee, you will be a highly valued and respected team member

The role

This is not a junior admin job. We're after an experienced, switched-on Operations Coordinator to run the engine room of our office — someone who can take a job from the moment it lands to the moment it's invoiced, and keep our field team moving in between.

Reporting to our HR & Accounts and Office Managers, you'll:

- Process incoming work orders and bookings





- Coordinate and schedule our technicians, keeping every job flowing start to finish

- Prepare quotes, raise invoices, and follow up outstanding accounts

- Nurture our key client relationships — property managers, insurance builders, supervisors and builders

- Build current client relationships

- Coordinate site access with customers

- Support marketing and client follow-ups

- After sales follow ups and client retention

- Answer the phones and keep customers informed

- Solve problems on your feet — we want someone who thinks, not someone who asks

About you

- Ideally 5+ years in a busy admin or coordination role — a trade or construction background is a big plus, but if you're sharp and learn fast, we're open

- Confident, calm and organised when things get hectic — our office moves fast with a lot of balls in the air

- Genuinely capable with systems — ServiceM8, Xero and Google Workspace, and comfortable using AI tools like Claude and ChatGPT (or keen to learn)

- A natural problem-solver who takes ownership and runs with things

- A strong, honest communicator

- Current driver's licence

To apply

Hit Apply, or email your resume and a short cover letter to *****@tnare.com.au. Tell us why you're the one.

📌 Operations Admin (Townsville)
🏢 Tropical North Airconditioning
📍 Townsville