Take hold of a monster opportunity and join Australian Retirement Trust as our Digital Operations Lead. Play a critical role in strengthening the operation, stability and compliance of our digital products, leading incident remediation, operational improvements and change delivery across a complex digital environment. Working across the business to help reduce risk, enhance member experience and create stronger operational practices that support the delivery of exceptional digital services.

Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Digital Operations Lead, you'll take ownership of the operational performance of our digital products, driving the remediation of incidents, coordinating responses to production issues and delivering meaningful improvements that reduce risk and strengthen digital experiences for our members.

You'll bring together cross-functional teams to solve complex challenges, facilitate operational uplift initiatives and ensure digital product practices align with governance, risk and compliance requirements. From leading remediation activities through to managing change delivery priorities, you'll be at the centre of ensuring our digital ecosystem remains resilient, compliant and focused on delivering value.

This is an opportunity to influence how digital products operate at scale, improve operational maturity and partner with a broad range of stakeholders across the organisation. Your work will help create stronger connections between digital, member services and technology teams while supporting better outcomes for members and the business.

This role is a permanent opportunity and is based in Brisbane.

Responsibilities

Day to day, you'll:

- Lead remediation activities for digital product incidents, audits, compliance matters and operational issues.
- Coordinate responses to production incidents, including escalation, impact assessment, communication and resolution activities.
- Plan and deliver digital changes and operational uplifts, managing priorities,



dependencies and delivery outcomes.
- Facilitate cross-functional forums that drive remediation progress, operational improvements and informed decision making.
- Ensure digital change and incident management practices align with governance, risk, compliance and regulatory requirements.
- Build strong relationships across Product, Engineering, Risk, Legal, Compliance and Operations teams.
- Analyse incident, operational and delivery data to identify trends, risks and improvement opportunities.
- Drive initiatives that improve digital product stability, reduce recurring issues and strengthen operational processes.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You have significant experience in digital product, digital operations or delivery roles within complex environments.
- Your experience includes leading remediation of compliance, regulatory or operational issues in a regulated industry.
- You'll have strong knowledge of incident management, operational governance and risk frameworks.
- You're skilled at coordinating work across Product, Engineering, Risk, Compliance and Operations stakeholders.
- You can analyse operational and delivery data to identify risks, trends and opportunities for improvement.
- Your background includes managing change delivery, prioritisation and dependency management activities.
- You'll bring experience working within Agile or iterative delivery environments.
- You're comfortable navigating ambiguity,



influencing stakeholders and managing competing priorities.
- You hold a relevant qualification in Business, Finance, IT, Digital or a related discipline, or equivalent practical experience.
- Your knowledge of digital experience platforms, superannuation or advice-related digital services will be highly regarded.

About us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an setting where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Wednesday, 19 August 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Why join us?

Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

- You'll get 14% super as standard, to help your future come alive.
- Build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

📌 Digital Operations Lead (Brisbane)
🏢 Australian Retirement Trust
📍 Brisbane