About AIEF hard heads, soft hearts, capable hands

AIEF was established in 2008 in response to community demand from Indigenous families who choose to enrol their children in boarding schools. Bringing together the government and private sector, AIEF provides scholarship funding for Indigenous students to complete Year 12 or tertiary studies, with career support and mentoring to help them make a successful transition to employment. Backed by some of Australia’s most influential business, philanthropic, media and community leaders, AIEF has grown from one scholarship student in 2008 to now supporting over 1,500 young Indigenous people from over 400 communities in every state and territory of Australia.

AIEF has consistently achieved annual retention and Year 12 completion rates and career transition rates above 90% since funding its first scholarship in 2008. www.aief.com.au The Role We are looking for a hands-on professional with experience in systems, Microsoft Dynamics CRM and automation. In this role, you will be responsible for the day-to-day management and administration of AIEF’s CRM platform, acting as the central point of contact for user support, change requests and development work. Reporting to the General Manager - Innovation and Improvement, you will also work closely with teams across the organisation to translate business needs into practical solutions, and drive adoption of new systems and processes.

Key Responsibilities Act as the primary administrator for Microsoft Dynamics 365, managing system access, security, user support and ongoing enhancements

Action CRM change requests, coordinate with external technology partners and support system development and optimisation

Provide training, guidance and technical support to staff, promoting effective use of systems and adoption of new processes

Enhance reporting frameworks, including system administration, reporting schedules, dashboards and business insights

Support improvement projects from planning through to implementation, working with stakeholders to identify needs, develop solutions and drive successful outcomes





Use tools such as Dynamics 365, Power BI and Excel to improve business processes, reporting and operational efficiency

Support change management activities including communications, training, user acceptance testing (UAT) and stakeholder engagement

Develop and maintain user guides, training resources and process documentation to support organisational knowledge and capability

Collaborate across teams to deliver a consistent stakeholder experience and contribute to organisation-wide projects and initiatives

Champion continuous improvement by identifying opportunities to enhance systems, processes and ways of working Key Selection Criteria 2 to 5 years' experience working with Microsoft Dynamics 365

Strong working knowledge of associated technologies including Office 365, Excel, Power BI and SharePoint

High standard of general IT, office systems skills and data analysis, particularly Microsoft Office applications

Ability to produce financial data reports using Excel

Bachelor’s degree in a relevant field such as business management, project management or IT systems or equivalent work experience

Experience in an end-user technical support role with a proven customer service orientation

Demonstrated alignment with AIEF’s values: Authenticity, Tenacity and Audacity, Passion, Best Practice Pacemakers and Loyalty

Ability to work under pressure and manage multiple tasks and deadlines

Solid organisational skills and attention to detail

Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely

Proactive, self-motivated, and able to work both independently and collaboratively in a team





Experience working within Indigenous education is highly desirable Benefits of working with AIEF Work with purpose: See the impact of your work from year one by contributing to a mission that creates real outcomes for young Indigenous people and their communities Generous salary packaging: Boost your take home pay by up to $18,550, managing and structuring your remuneration in a way that suits you

Additional paid leave: Enjoy seven extra days of paid leave each year on top of standard annual and personal leave. We also offer a progressive Annual Leave benefit that rewards long term commitment, giving you additional days of leave as your years of service increase

Central Surry Hills location: Work from one of Sydney’s most charming and well-connected inner-city neighbourhoods surrounded by popular cafés and restaurants within walking distance of Central Station

Professional development: Access to paid training, LinkedIn Learning, leadership programs, accredited courses and coaching to support your ongoing growth and development Employee Assistance Program: Enjoy free access to a confidential Employee Assistance Program designed to boost your wellbeing and keep you thriving. Additional The role will require travel to meetings, conferences and events as needed.

AIEF is committed to Child Protection including Working with Vulnerable People, mandatory reporting and the National Principles for Child Safe Organisations. All AIEF employees are required to undergo a National Criminal Record Check by the Australian Federal Police and a Working with Children Check by the relevant State and Territory Government(s) as a condition of employment. If you do not currently hold one, you will be required to obtain it as part of your day one onboarding.

AIEF is a non-political and non-religious organisation that respects each individual’s personal beliefs. We remain non-partisan on political, social and religious issues in order to reflect the breadth and diversity of our stakeholders and the plurality of views among them.

📌 Dynamics 365 Administrator / Business System Analyst (Sydney)
🏢 Australian Indigenous Education Foundation (AIEF)
📍 Sydney