Specialist Position

Sydney, Australia

Compliance & Execution Officer

Maintain our high standards of NDIS compliance while implementing governance systems that enhance operational effectiveness.

Our Mission

At The Well Team, compliance is not just about meeting regulatory requirements—it's about ensuring quality, safety, and trust for our participants. Our WorkWell™ Model embeds compliance into every aspect of our operations, making it an enabler of exceptional care rather than a bureaucratic exercise.

Role Purpose

As our Compliance & Execution Officer within the CFO/Governance/Finance & Compliance Department, you'll be responsible for protecting the company's legal compliance, risk management, and audit readiness—ensuring the organization is reliable, sustainable, and regulator-proof.

Working closely with the CFO/Governance lead and the Finance & Compliance Officer, you'll focus on implementing and maintaining compliance systems, conducting audits, managing risk, and developing governance frameworks that support both regulatory compliance and operational excellence.

In line with your department's WorkWell™ contribution, you'll lock in compliance, risk management, and quality control at every step of our model. You'll ensure all care/service delivery is matched with the right documentation and legal foundation, and drive continuous improvement based on audit findings and compliance metrics.

Key Responsibilities

- Develop, implement, and maintain comprehensive compliance systems and processes that meet NDIS and regulatory requirements
- Monitor changes to NDIS compliance requirements and other relevant regulations, updating systems and practices accordingly




- Develop and maintain compliance documentation, policies, and procedures that support operational effectiveness
- Implement compliance training and awareness programs for staff across all departments

You Will Succeed If You...

- Are Compliance‑Focused
- Navigate complex regulations with expertise and precision
- Have a Detail Orientation
- Maintain meticulous documentation and audit processes
- Think Strategically and view compliance as an enabler of operational excellence
- Drive Improvement: Turn audit findings into meaningful enhancements
- Balance Compliance & Care: Understand that compliance ultimately serves our mission of participant support

WorkWell™ Model Integration

- Performance Monitoring & Feedback: You'll audit files, monitor service KPIs, NDIS compliance, and satisfaction ratings to drive quality
- Redeployment & Issue Resolution: You'll ensure all issues, breaches, and improvement suggestions are logged and actioned appropriately
- Continuous Improvement: You'll drive updates to SOPs, processes, and protocols based on compliance findings and best practices

Job Details

- Employment Type: Full‑Time
- Start Date: Immediate
- Department: Finance & Governance
- Reports To: CFO / Governance Lead

Key Performance Areas

- Compliance system effectiveness
- Audit readiness and outcomes
- Risk management and mitigation
- Policy and procedure quality
- Continuous improvement implementation

Qualifications

- Experience in compliance, quality, or governance
- Knowledge of NDIS compliance requirements
- Audit experience or qualifications (preferred)
- Strong attention to detail and analytical skills
- Excellent documentation and communication abilities

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📌 Compliance & Execution Officer (City of Sydney)
🏢 The Well Team
📍 City of Sydney