Smartways is a rapid-growing healthcare logistics business undergoing significant technology transformation. We’re looking for a Systems Analyst to work closely with the Chief Information Officer and assist in shaping the company’s technology direction while multiple advancements are underway.

This is a highly visible role for someone who thrives at the intersection of business, technology, security, and delivery.

What you’ll do

- Partner with stakeholders to elicit, document and validate business requirements, ensuring technology solutions align to strategic goals
- Identify process inefficiencies and design smarter, more scalable system solutions where relevant
- Assist with implementing complex technology initiatives end-to-end, including system migrations, device rollouts, software deployments and route optimisation projects
- Develop functional specifications and support target-state solution design across transformation initiatives
- Act as Information Security Officer, strengthening risk mitigation, access controls and security monitoring




- Work with managed service providers to implement and maintain security solutions (including DLP platforms)
- Provide senior-level technical troubleshooting to minimise downtime of critical systems
- Create user documentation and deliver training to drive adoption of new systems
- Own vendor relationships and lead structured quarterly business reviews with technology partners

What you bring

- Strong experience across business analysis, project delivery and systems implementation
- The ability to influence technology direction while staying hands-on
- Confidence working with senior leaders and external vendors
- Experience operating in fast-paced, evolving environments

Why join Smartways

- Direct influence on the company’s technology roadmap
- Exposure to enterprise-scale transformation initiatives
- Purpose-driven work supporting healthcare and life sciences
- If you’re looking for a role where you can shape technology strategy while delivering real outcomes, this is it.

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📌 System Analyst (City of Sydney)
🏢 Smartways Logistics
📍 City of Sydney