ELIGIBILITY AND DISPUTES SPECIALIST – MELBOURNE, VIC (12-MONTH CONTRACT)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Excellent Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.





The primary purpose of this role is to provide operational and technical leadership to the Eligibility and Disputes teams to ensure timely and accurate decision‑making and governance throughout whilst also contributing appropriate technical input as required. Partner with the Eligibility Specialist and the leadership team to ensure Best Practice eligibility and dispute management are delivered.

About the role

- Ensure best practice eligibility and dispute management is implemented, providing technical leadership on complex claims and serving as a key reference point for Eligibility Specialists.
- Deliver expert technical guidance, coaching, and capability uplift to Eligibility Specialists and Officers, working closely with the Eligibility Team Leader to support quality decision‑making.
- Endorse and review eligibility decisions in line with legislative requirements, including the WIRC Act 2013, case law, and WorkSafe decision‑making guidelines, including adverse decision reviews.
- Manage stakeholder engagement by providing specialist advice

📌 Eligibility and Disputes Specialist (Melbourne)
🏢 Allianz
📍 Melbourne