Mode: Full time (1.0 FTE), Ongoing

Salary: $71,925 + superannuation

Location: Berwick Chisholm is seeking an experienced Enrolment Officer for our Apprenticeship Hub, Education Operations team. BELONGING & INCLUSION Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

About The Role As an Enrolment Officer - Apprenticeship Hub, your key responsibilities include: Triage all hub phone calls and walk-ins to ensure prompt and efficient handling of their enquiry working towards increase of employer and student satisfaction.

Confidently handle future student and employer leads via telephone, email, face-to-face and social media to optimise enrolments.

Complete pre-training review interview with students to ensure suitability for enrolment into the course.

Undertake eligibility assessment and confirm student’s eligibility status in accordance with the VET funding contract

Auditing and processing of enrolment paperwork along with certified student identification.

Provide post-engagement, case management and student follow up, to support the resolution of any barriers working with Business Areas as required.

Build and maintain effective relationships with internal and external stakeholders, industry partners and employers to support the objectives of Service Excellence within the Institute.

About You





You are a highly motivated individual with well-developed communication skills and a proven ability to meet targets whilst delivering an excellent customer service experience Qualifications Required For The Role Certificate III in Business or Business Administration, or equivalent experience within a related field About Us Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees. At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.

What We Offer An Inclusive work culture – Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education

Professional Development – continue to grow your career

Networking Opportunities with Industrial Partners

State of the art facilities on our campuses





Free on-site parking as well as locations close to public transport

Free Employee Assistance Program – get the support you want. It’s confidential. If this is the job for you, please apply online now. We look forward to receiving your application!

Important Information About Your Application

Your application should include: a cover letter your resume contact details of three (3) referees. Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including: Verified copies of qualifications and transcripts as listed in your resume

Current valid Employee Working with Children Check

Verified copy of unrestricted rights to work in Australia

Verified National Police Check Applications for this position close at 12pm on Tuesday, 25 August 2026. If you have any questions regarding the position or require further information, please contact Laura Allsop, Team Leader New Apprentices at [email protected] We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements, please contact our Belonging & Inclusion Lead by emailing [email protected].

Chisholm reserves the right to withdraw an advertised position at any stage. Find out more about us by visiting us on our Website and social media sites.

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📌 Enrolment Officer - Apprenticeship Hub (Melbourne)
🏢 Chisholm Institute
📍 Melbourne