Department of Customer Service Reference number req53351 Occupation Administration and Clerical, Executive Support and Secretarial Work type Full-Time Location Sydney City Salary Information $116,981 to $129,492 base salary per annum + superannuation and annual leave loading Closing date 17 August 2026 at 10:00am

Executive Support and Coordination Officer

- Role: Ongoing, full-time (35hpw)

- Salary: Clerk Grade 7/8. Package includes base salary ($116,981 - $129,49 plus superannuation and annual leave loading.
- Location: Sydney CBD, with hybrid working conditions and a 50% office presence required. Flexible working arrangements may be available in line with the DCS Flexible Working Policy.

About the role: We are seeking a highly organised and proactive Executive Support and Coordination Officer to provide high-quality executive support, business coordination and administrative services that enable senior leaders to focus on delivering key priorities and outcomes. Working across teams, you will coordinate business activities, manage workflows and support the delivery of strategic and operational priorities. You will work closely with a diverse range of stakeholders and contribute to communications, engagement and coordination activities that support a connected, responsive and high-performing team environment.

Success in this role requires strong organisational skills, sound judgement, attention to detail, and a proactive approach to anticipating and responding to business needs.

Key responsibilities / About you:

- Provide executive support and coordination to enable efficient operation of executive functions, managing priorities, workflows and deliverables with accuracy and discretion and within agreed timeframes to ensure timely delivery.
- Coordinate executive governance processes, including meetings, briefings, correspondence, to support timely, well-informed decision making and compliance with organisational requirements and to ensure effective governance outcomes.
- Manage correspondence and information flows to ensure accuracy, consistency, confidentiality and alignment with organisational standards and approval processes to ensure compliant information flow.
- Coordinate communications and engagement activities, including managing inputs, review and approvals, to ensure accurate, timely communications aligned with organisational priorities.
- Maintain effective records and information management practices to support transparency, accountability and efficient day-to-day operations to ensure reliable record keeping.
- Build and maintain productive working relationships with key stakeholders to support coordinated executive support, effective engagement and timely resolution of requests.
- Exercise judgement in balancing competing priorities across executive governance and operational activities, proactively identifying and escalating issues, risks and opportunities to ensure continuity of operations.
- Identify and support continuous improvement initiatives across administrative, coordination and communications processes to ensure efficiency and consistency

To be successful in this role you will demonstrate:

- Demonstrated experience providing executive support, business coordination or administrative services in a complex, fast-paced environment.
- Strong organisational skills with the ability to manage competing priorities, coordinate multiple activities and meet deadlines.
- Well-developed written and verbal communication skills, including experience preparing correspondence, briefing materials, presentations and other business documentation.




- Proven ability to build and maintain effective stakeholder relationships and work collaboratively across teams.
- Experience managing workflows, tracking actions and supporting the delivery of business priorities.
- Ability to exercise sound judgement, maintain confidentiality and manage sensitive matters with discretion.
- Proactive and solutions-focused, with strong attention to detail and a commitment to high-quality customer service.
- Demonstrated proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint and Teams.

Experience using JIRA and eApprovals is preferable but not essential.

- Experience supporting communications, engagement or stakeholder activities, with the ability to adapt to changing priorities and business needs.
- Desirable: Knowledge of the cyber security and privacy landscape within NSW Government would be beneficial.

Essential requirements:

- Must be an Australian Citizen with an ability to obtain and maintain a NV1 level security clearance, and willingness to undergo a criminal history and identity verification and ongoing probity checks as a condition of employment.

How to apply

Please click ‘Apply Online’ and submit your application with:

- A resume (max four pages) detailing relevant knowledge, skills and experience.
- A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.

For further information regarding the role, please contact the hiring manager, Kirstie Lonergan via [email protected].

Why work for Cyber NSW?

- Versatile working: We offer a broad range of flexible working arrangements.
- Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.
- Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.
- Wellbeing support: Access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.
- Inclusive culture: Staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.
- Leave entitlements: Four weeks annual leave and paid sick leave, carer’s leave, and long service leave.

About the team This role works across advisory, engagement and integration-related functions to support coordinated delivery across Cyber Security NSW. It contributes to stakeholder engagement, communications, business coordination, governance processes and key organisational events, helping ensure priorities, actions and information flow efficiently across teams and with key stakeholders.

Office of the Chief Cyber Security Officer The Office of the Chief Cyber Security Officer provides administrative and communications support for Cyber Security NSW to enable the coordinated delivery of organisational objectives. The team ensures risk is appropriately managed through oversight of the commercial and business activities for the organisation and provides high-level executive assistance to the NSW Chief Cyber Security Officer.

ID Support NSW





ID Support NSW provides the public with remediation support to help individuals secure their identity following a compromise. ID Support NSW delivers public-facing education and awareness programs that foster privacy and identity resilience across NSW and leads the NSW Government response to data breaches.

Uplift, Advisory & Engagement

Uplift, Advisory & Engagement (UA&E;) delivers operational, strategic and policy support to Cyber Security NSW and the wider NSW Government on cyber security matters. UA&E; uplifts the cyber security posture through tailored advice, security assessments and other initiatives to drive a cyber-aware culture.

Cyber Security Defence & Capability

Cyber Security Defence & Capability (CDC) provides safeguarding measures to strengthen cyber security across the NSW Government. CDC delivers plans for cyber incident recovery and response, develops bespoke intelligence of the cyber landscape and issues alerts for vulnerabilities impacting systems used by NSW Government agencies.

About Cyber Security NSW

Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.

Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service. Learn more about Our Vision and Cyber Security NSW. ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response.

With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Learn more about ID Support NSW and help shape how identities are protected and remediated in NSW.

Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation For enquiries relating to recruitment please contact Amy Vierboom via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.

The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Monday 17th August 2026 @ 9.59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected]. For more information, please visit

Information on some of the different types of disabilities Information on adjustments available for the recruitment process

📌 Executive Support and Coordination Officer (Sydney)
🏢 Department of Customer Service
📍 Sydney