Lead the field. Support the team. Deliver great outcomes. BSA is an Australian-owned technical services company with more than 20 years’ experience delivering critical infrastructure solutions for some of Australia’s largest organisations.

We’re looking for an experienced Field Supervisor to join our Electrical Services team in Lidcombe. This is a hands-on leadership role responsible for overseeing day-to-day field operations, supporting technicians and contractors, and ensuring safe, compliant and high-quality delivery across our smart metering projects. You’ll combine strong technical expertise with people and operational leadership, helping our field teams deliver against client requirements, service levels and KPIs.

What you’ll be doing As a Field Supervisor, you’ll be responsible for: Overseeing the daily field operations of BSA employees and contractors across assigned projects or regions

Providing on-site technical support, guidance and supervision to field technicians and contractors

Conducting quality and documentation checks to ensure work meets BSA and client standards

Monitoring field performance against agreed service levels and KPIs

Providing solutions to complex technical issues and failed or incomplete field visits

Keeping the Operations Manager informed of daily operational matters, including workforce availability and absences

Proactively communicating delays, issues and operational impacts to relevant stakeholders

Communicating with clients on behalf of BSA and supporting strong client relationships

Supporting the onboarding of contractors and providing assistance with technical training

Managing workforce availability, capacity, stock distribution and field materials





Identifying deficiencies and implementing or recommending corrective actions

Ensuring company procedures are implemented effectively and identifying opportunities for improvement

Responding to customer complaints and enquiries professionally and promptly

Undertaking installations and service calls where required Safety, quality and compliance Safety is a key part of this role. You’ll be expected to: Promote and support a strong safety-first culture across field operations

Ensure safe work procedures, BSA policies and critical risk controls are followed

Provide appropriate technical and HSE guidance to employees and contractors

Conduct monthly live HSE audits and address any identified issues

Ensure appropriate PPE is used

Participate in incident investigations and complete required reporting

Identify and escalate HSE risks and issues to management

Support a safe working environment for our people, customers and the public What you’ll bring To be successful in this role, you’ll have: A Grade Electrical licence

ASP Level 2 accreditation (CAT 4 / Class 2D)

Extensive experience in the metering industry

Robust knowledge of smart metering and field service operations

Understanding of changes to the National Electricity Rules (NER) and Type 1–4 meter rollouts

Experience managing or supervising field teams and contractors

Strong technical problem-solving skills





Excellent communication and stakeholder management skills

Strong organisational and time management skills The ability to manage competing priorities and respond effectively to operational issues What we’re looking for You’ll be a practical and approachable leader who can balance the needs of our people, customers and business. You’ll take ownership, communicate proactively and be comfortable making decisions in a fast-paced field environment. Most importantly, you’ll lead by example and be committed to doing the job safely and to a high standard.

Why BSA? At BSA, our values are at the heart of how we work: We work safe & go home safe: Safety comes first, every day.

We enable our customers’ success: We take pride in delivering quality outcomes and great customer experiences.

We embrace diverse thinking and solutions: Different perspectives make us stronger and help us find better ways of working.

We always do the right thing: We act with integrity and take ownership of our work. You’ll join a team where your technical expertise, leadership and contribution are valued. Our commitment to diversity BSA is committed to creating a diverse, inclusive and respectful workplace.

We recognise that different backgrounds, perspectives and experiences strengthen our teams and lead to better outcomes. We are an equal opportunity employer and encourage applications from people of all backgrounds and experiences. Ready to take the next step?

If you’re an experienced electrician with strong metering knowledge and the leadership skills to support field teams and deliver outstanding operational outcomes, we’d love to hear from you.

📌 Field Supervisor (Sydney)
🏢 Bsa
📍 Sydney