Looking for a career change?

Whether you're working in customer service, healthcare administration, hospitality, retail, or leading a team as a Retail Manager, your skills could be the perfect fit for Stryker.

If you're a Retail Manager looking to leverage your leadership, problem-solving, and customer service skills in a new industry, this could be the opportunity you've been looking for.

If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, we'd love to hear from you.

About the Role:

As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.

Your responsibilities will include:

- Managing customer enquiries and providing timely, professional support.
- Assisting with complex requests and escalations.
- Identifying opportunities to improve processes and customer outcomes.
- Building solid relationships with customers and internal stakeholders.




- Sharing knowledge and supporting a positive, high-performing team culture.

Who You Are

You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.

You'll Bring:

- Experience in a customer service or customer-facing environment.
- A passion for delivering outstanding customer experiences.
- Strong problem-solving skills and a proactive mindset.
- The ability to work independently while being a supportive team player.
- A willingness to learn, grow, and embrace feedback.
- Excellent communication and relationship‑building skills.
- A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker.

#J-18808-Ljbffr

📌 Looking for a career change? Retail to Customer Service. (New South Wales)
🏢 Stryker Group
📍 New South Wales