This isn't a "sit at the desk and answer the phone" job.

It's a front-of-house seat for someone who wants to own the patient experience — not just process it. If you've ever left a shift thinking "I could run this front desk better than it's being run" — we should talk.

The Role

You're the first and last impression of our practice, and you own five things:

1. The appointment book — full chairs, no-shows chased, gaps filled before they cost us.
2. The money — every dollar in, every dollar accounted for, every day closed clean.
3. Patient arrival — every patient ready for the chair, every clinician ready for the patient.
4. Patient records & referrals — nothing lost, nothing late, nothing falling through the cracks.
5. Patient satisfaction — patients who leave happier than they arrived and tell someone about it.

You won't be micromanaged. You'll be trusted, backed, and held to a high standard — because that's what good people want.

You'll Fit Here If

- You've done front desk, dental reception,



medical admin, or premium hospitality
- You're the person teammates rely on to actually follow through
- You stay calm when the waiting room is full and two lines are ringing
- A clean reconciliation genuinely satisfies you
- You like people — and it shows in how you talk to them

Bonus points for dental reception experience, dental assisting, or dental practice software What We Offer

- A team that lives its values: Compassion, Positive Attitude, Patient Experience, Professionalism, Integrity, Accountability
- Mon–Fri hours — your weekends are yours
- Real growth opportunities in a growing practice
- Modern systems, ongoing training, clear expectations

How to Apply Send your resume plus one paragraph: which of our six values resonates most with you, and why. That paragraph tells us more than your CV ever could.

📌 Front Desk / Dental Receptionist (Mulgrave)
🏢 Mulgrave Dental Group
📍 Mulgrave