Unisys Canberra is seeking a Service Level Manager to own the end-to-end SLA management process and drive service performance. You will collaborate with IT delivery teams, service desks, and end users to ensure SLA compliance and continuous improvement.
The role requires robust analytical capabilities, experience with ITSM tools such as ServiceNow, and solid stakeholder management. A proactive approach to problem-solving and excellent communication are essential.
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📌 IT Service Performance Manager (Canberra)
🏢 Unisys
📍 Canberra
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