Take hold of a monster opportunity and join Australian Retirement Trust as our Group Life Claims Leader. In this influential leadership role, you'll guide an end-to-end claims team dedicated to delivering outstanding member experiences and supporting positive health and return-to-work outcomes.

Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Group Life Claims Leader, you'll lead a team responsible for delivering a tailored, holistic claims management approach that supports members through some of life's most challenging moments.

You'll play a key role in leading end-to-end claims operations, providing technical oversight, coaching and development, and ensuring claims practices align with organisational, regulatory and policy requirements. Working closely with stakeholders across the business, you'll champion member outcomes, drive service excellence, and foster a culture of innovation and continuous improvement.

You'll be a trusted leader who empowers your team to succeed, navigates change with confidence, and balances operational performance with empathy and care. Your ability to build capability, influence stakeholders, and make sound technical decisions will help deliver outstanding outcomes for members and the business.

This role is a permanent opportunity and is based in Brisbane, Melbourne or Sydney.

Responsibilities

Day to day, you'll:

- Lead, coach and mentor an end-to-end claims team to deliver exceptional member outcomes.
- Provide technical claims leadership, including complex assessments, reviews and decision making.
- Drive an holistic claims management approach focused on member recovery, wellbeing and return-to-work outcomes.
- Identify capability gaps and partner with quality and operational teams to uplift technical expertise.
- Foster a culture of innovation, engagement, quality and continuous improvement.




- Monitor performance, trends and operational insights to inform decision making and business improvements.
- Collaborate across teams to achieve strategic objectives and deliver key business initiatives.
- Support organisational change and help embed best-practice claims management frameworks.
- Ensure risks are identified, managed and escalated appropriately.
- Build strong relationships with members, healthcare providers, employers and internal stakeholders.

Qualifications It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You have extensive experience managing complex life insurance claims and applying a structured claims management framework.
- Your knowledge of group insurance products and relevant legislative requirements is highly developed.
- You'll confidently interpret policy wording, contractual obligations and regulatory requirements.
- You're an experienced people leader with a track record of building high-performing, engaged teams.
- You have demonstrated success coaching and developing claims professionals to achieve strong outcomes.
- Your ability to analyse reporting, financial information and operational trends supports effective decision making.
- You'll bring experience driving service, quality and efficiency improvements within claims operations.
- You're skilled at managing ambiguity,



resolving complex issues and balancing multiple stakeholder needs.
- You possess tertiary qualifications in Business or a related discipline, or equivalent experience.

About us Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an workplace where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm 31 August 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Why join us

Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

- You'll get 14% super as standard, to help your future come alive.
- Build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people. By applying, you agree to the use of these technologies as part of the recruitment process.

📌 Group Life Claims Leader (Brisbane)
🏢 Australian Retirement Trust
📍 Brisbane